Ariana Williams
Midlothian,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Dick’s Sporting Goods
Orland Park, IL
10.2020 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Assisted customers by answering questions and fulfilling requests.
- Processed checks, cash and credit purchases or refunds.
- Checked inventory and selected products from specific locations based upon availability.
- Picked and packed order items.
Food Associate
Fasanos Pizza
Justice , IL
06.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Entered orders into computer system quickly and in proper sequence.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Checked outgoing orders for accuracy before delivery.
- Accurately performed cash register operations to process and receive payments and issue change.
- Described menu items in detail and educated customers about meal options.
Education
Graduated -
Bremen High School
Midlothian IL05.2021
Skills
- Customer Order Management
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Order and Refund Processing
- Cash Register Operations
- Upselling Products and Services
- Credit Card Applications
- E-Commerce Strategy
Timeline
Customer Service Specialist
Dick’s Sporting Goods
10.2020 - Current
Food Associate
Fasanos Pizza
06.2019 - 10.2020
Graduated -
Bremen High School