Ariana Zeleke
Los Angeles,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager/Retail Stocker/Beauty Advisor
Nordstrom Rack/Nordstrom
Los Angeles, CA
07.2019 - 03.2024
- Operate effectively in high pressure rush periods
- Perform as a team member under authority supervision and direction
- Delegate tasks to increase team efficiency.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Concierge
Residence inn by Marriot
05.2018 - 02.2019
- Associate with guests to provide a comfortable experience at the hotel
- Communicated with superiors frequently to ensure procedure accuracy
- Present myself in a manner that is respectable and representative of the establishment.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Customer
Target
10.2016 - 04.2017
- Communicate effectively with customers to assess and satisfy their needs
- Work effectively to negotiate conflict with customers and maintain strong company rapport
- Exercised responsibility in the handling of company funds.
- Greeted customers in a friendly and professional manner.
- Processed payments with cash, credit cards, and gift cards.
Education
Los Angeles College of Aesthetics
Los Angeles, CA10.2021
Lafayette Jefferson High School
Lafayette, IN05.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Staff Training and Development
- Retail Operations
- Sales Growth
- Project management abilities
- Marketing knowledge
- Sales Strategies
- Sales Reporting
- Promotional planning
- Customer rapport
Timeline
Assistant Manager/Retail Stocker/Beauty Advisor
Nordstrom Rack/Nordstrom
07.2019 - 03.2024
Concierge
Residence inn by Marriot
05.2018 - 02.2019
Customer
Target
10.2016 - 04.2017
Los Angeles College of Aesthetics
Lafayette Jefferson High School