Ariana Zigelhofer
San Jose,CA
Summary
Thank you for considering me for this position, I'm currently applying for this role to establish a career and transfer from the CA Bay Area to Phoenix AZ to and continue a future career path and outstanding growth goals. I have excellent recognition managing my time, keeping excellent organization, customer service is my passion which I am proficent in, also including natural leadership qualities as part of my qualification for this role. I'd appreciate the opportunity to join your team and I look forward to speaking to you more about this position.
Overview
9
9
years of professional experience
Work History
Community Manager
PowerStone Property Management
2024.11 - Current
- Managed property operations, ensuring adherence to policies and regulations while maintaining high service standards.
- Coordinated resident events, fostering a sense of community and encouraging participation among diverse groups.
- Analyzed resident feedback to identify trends, driving strategic improvements in community programs and services.
- Streamlined operations by communicating efficiently with residents, vendors and the Board by keeping meticulous records, budget management, and internal collaboration.
- Produced monthly Board Reports about community activities to keep owners, directors and property managers informed.
- Meticulously monitored and maintained compliance with relevant laws, regulations and codes.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
Associate Account Manager
BrightView Landscapes
2024.03 - Current
- Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
- Anticipated clients' needs by staying in touch on regular basis.
- Served as a trusted advisor for clients, offering guidance on industry best practices and relevant product solutions.
- Coordinated with finance teams to ensure accurate billing processes for all managed accounts, reducing errors and improving cash flow.
- Organized joint sales calls with current customers and outside vendors.
- Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
- Conducted regular account reviews to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Manager
Petco
2024.01 - 2024.04
- Previously Senior Supervisor (Jan 2024 - Mar 2024), promoted to Operations Manager (Mar 2024)
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
Independent Business Owner
Ariana's Gardening Services
2017.07 - 2023.11
- Trained new employees on proper protocols and customer service standards
- Interacts exceptionally with customers to build connections and nurture relationships.
- Payroll, scheduling, time management
- Cultivated and strengthened lasting client relationships using strong issue resolution.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed comprehensive landscape plans for various projects, resulting in increased client satisfaction and repeat business.
- Managed diverse landscaping projects from initial concept through installation, ensuring on-time completion and budget adherence.
- Established strong relationships with vendors, negotiating favorable pricing and securing top-quality materials for each project.
- Maximized plant health by developing customized care programs tailored to specific species'' needs within each clients personal ecosystem
Education
High School Diploma -
San Lorenzo Valley High School
Felton, CASkills
- General Management (11yr)
- Customer service experience (14yrs)
- Business Marketing and Sales
- Multitasking & task delegation
- Efficient scheduling
- Time management
- Problem solver
- Business oriented
- Charismatic, Extroverted
- Highly motivated
- Microsoft Exchange (Outlook)
- Google Doc
- Adobe
- Excel
Timeline
Community Manager
PowerStone Property Management
2024.11 - Current
Associate Account Manager
BrightView Landscapes
2024.03 - Current
Operations Manager
Petco
2024.01 - 2024.04
Independent Business Owner
Ariana's Gardening Services
2017.07 - 2023.11
High School Diploma -
San Lorenzo Valley High School