ARIANA D. ORTIZ
Wildomar,CA
Summary
Detail-oriented professional with extensive experience in banking and customer service. Demonstrates strong communication and problem-solving skills to ensure compliance and enhance customer satisfaction. Proven ability to manage high-volume transactions while maintaining a focus on delivering personalized service.
Overview
17
17
years of professional experience
Work History
Casino Cashier
Lake Elsinore Casino
Lake Elsinore, California
01.2023 - 05.2026
- Verified and balanced cash drawers at the beginning and end of shifts.
- Assisted customers with inquiries regarding gaming regulations and promotions.
- Ensured compliance with casino policies during cash handling procedures.
- Processed cash transactions accurately for customer gaming experiences.
- Performed opening and closing procedures for assigned shift.
- Verified identification of customers to confirm they met the legal gambling age.
- Processed customer transactions, including cash and credit payments.
- Conducted chip exchanges for customers on the gaming floor.
- Counted, verified and posted armored car deposits.
Closing Coordinator
Choice Nationwide Notaries
10.2021 - 05.2022
- Coordinated with escrow, lenders, and clients to set up closing appointments for notary assignment.
- Thoroughly screened notary/signing agent candidates to ensure most experienced agent was assigned to file.
- Upheld company standards to assign appointments in timely manner.
- Ensured escrow and lenders were regularly provided status updates on all active files.
- Prioritized providing exceptional customer service to vendors by way of consistent communication.
- Negotiated notary/signing agent fees to ensure margins were not exceeded.
- Ability to work under extreme pressure due to deadlines and heavy volume of orders.
- Managed over 50+ calls per day including escrow officers, loan officers, signing agents, and clients.
- Coordinated and oversaw 350+ orders monthly.
Operations Manager (REMOTE)
Notarized Inc.
05.2020 - 10.2021
- Assigns quality signing agents to meet with clients to sign documents.
- Facilitates clear and effective communication between escrow, borrowers and lenders when organizing loan signing appointment.
- Completes quality control check of documents received by escrow or lenders before releasing to signing agent on file.
- Works with signing agents when errant item is found on file to ensure it is corrected appropriately and in timely manner.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.
- Managed, trained and motivated closing coordinators and schedulers to continuously improve knowledge and abilities.
Notary Public I Certified Signing Agent
Self Employed
11.2012 - 12.2020
- Provides excellent service and attention to customers when face-to-face or through phone conversations.
- Thoroughly identifies borrowers/loan applicants/sellers via valid Government issued ID
- Guides client through signing process while maintaining role as disinterested third-party
- Meticulously checks for signatures, dates, and initials required by client during and after signing.
- Quality control checks performed after each signing to ensure no signatures, dates, and initials are missing.
- Packages documents for shipment via FedEx, UPS, GSO to escrow or lenders
- Exceeds expectations when providing customer service during loan signing.
- Looked for signs of fraud or coercion and refused notarization.
- Completed on average 75+ signings per month.
- Worked flexible hours across night, weekend and holiday shifts
Closing Coordinator
DocPros Nationwide Notaries
02.2012 - 04.2019
- Fills and assigns orders placed by Escrow Officers for notary services.
- Contacts notaries nationwide, negotiating fees and pricing purchase orders accordingly to notarial services required.
- Receives emailed documents from Escrow, proceeding with page counting and posting to website.
- Efficient with QuickBooks, creating notary purchase orders and customer invoices.
- Ensures superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Ability to work at high volume accurate and efficiently.
- Reviewed escrow/loan documents, identified problems and sought out resolutions to smooth title process.
Teller
Chase Bank
04.2009 - 05.2012
- Executed customer transactions, including deposits, withdrawals, loan payments, and checks.
- Sold cashier's checks, traveler's checks and money orders.
- Executed wire transfers audits, stop payments and account transfers.
- Greeted and welcomed customers upon entrance to branch.
- Maintained friendly and professional customer interactions.
- Organized, stocked and maintained teller window area.
- Processed and participated in quarterly Vault, TCD, and ATM audits.
Education
High School Diploma - General Education
Paloma Valley High School
Menifee, USA, CA01-2008
Some College (No Degree) - Beauty Industry Merchandising And Marketing
Fashion Institute of Design And Merchandising
Irvine, CASkills
- Cash management
- Point of sale systems
- Cash handling
- Age verification compliance
- Client relationship management
- Client service excellence
- Customer-facing communication
- Problem resolution aptitude
- Strong problem solver
- Organization
- Verbal and written communication
- Professional and mature
Timeline
Casino Cashier
Lake Elsinore Casino
01.2023 - 05.2026
Closing Coordinator
Choice Nationwide Notaries
10.2021 - 05.2022
Operations Manager (REMOTE)
Notarized Inc.
05.2020 - 10.2021
Notary Public I Certified Signing Agent
Self Employed
11.2012 - 12.2020
Closing Coordinator
DocPros Nationwide Notaries
02.2012 - 04.2019
Teller
Chase Bank
04.2009 - 05.2012
High School Diploma - General Education
Paloma Valley High School
Some College (No Degree) - Beauty Industry Merchandising And Marketing
Fashion Institute of Design And Merchandising