Summary
Overview
Work History
Education
Skills
References
Timeline
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Ariana Malia Martinez

Summary

Motivated retail supervisor with a strong desire for growth and a passion for fostering teamwork. Dedicated to utilizing exceptional managerial and customer service skills to drive the success of a retail organization. Seeking an opportunity with a company that values professional development and provides a supportive environment for both employees and customers.

Overview

6
6
years of professional experience

Work History

Supervisor of Retail Operations

Goodwill Industries
02.2021 - Current
  • Trained, coached, supervised, and scheduled team members; ensured proper handling of donations; managed cash handling and incident reports; maintained product knowledge and facility organization.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Optimized scheduling to ensure full coverage during peak hours without overstuffing, balancing customer service with cost efficiency.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Cashier • Server

Smoking Pig BBQ
10.2018 - 01.2020
  • Provided outstanding customer service and maintained a clean and organized environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - LIBERAL ARTS

HILLSBOROUGH COMMUNITY COLLEGE
RIVERVIEW, FL

High School Diploma -

WALTER G O'CONNELL HIGH SCHOOL
COPIAGUE, FL
06.2016

Skills

  • Cash Register
  • Staff Management
  • Training and mentoring
  • Goal-Oriented
  • Processes and procedures
  • Operations Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Continuous Improvement
  • Team Leadership
  • Active Listening

References

Available upon request.

Timeline

Supervisor of Retail Operations

Goodwill Industries
02.2021 - Current

Cashier • Server

Smoking Pig BBQ
10.2018 - 01.2020

No Degree - LIBERAL ARTS

HILLSBOROUGH COMMUNITY COLLEGE

High School Diploma -

WALTER G O'CONNELL HIGH SCHOOL

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Ariana Malia Martinez