Ariane Jacques
New Orleans,Louisiana
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Errands/Delivery Driver
DoorDash
05.2018 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of food/catering from restaurants, fast food chains, & other eateries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Substitute Teacher, K-12
Enriched Schools
08.2019 - 03.2020
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Evaluated student performance regularly using formative assessments, adjusting instruction accordingly to meet diverse learning needs.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
PBX Hotel Operator
Hyatt Regency New Orleans
06.2016 - 09.2017
- Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
- Maintained a high level of professionalism and courtesy while promptly addressing guests' needs over the phone.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
Transit Driver
Community Care Transit
01.2015 - 05.2016
- Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
- Enhanced transit safety by conducting thorough pre-trip vehicle inspections and addressing any maintenance issues.
- Reduced conflicts on board by enforcing transit rules and regulations, promoting a positive environment for all passengers.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transit.
Licensed Insurance Agent
American Income Life Insurance Co.
10.2013 - 09.2014
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Receptionist of Health Club
Hilton New Orleans Riverside
07.2010 - 08.2013
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments to tour facility for prospecting members and booking for massage therapists.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Mass Communications
Georgia Southern University
Statesboro, GASkills
- Dispatch Communication
- GPS Navigation
- Commercial Driving
- Scheduling
- Paperwork Processing
- Consultative Sales
- Call Center Operations
- Written and Oral Communication
- Team Collaboration
- Problem Solving
- Attention to Detail
- Cash Handling
Timeline
Substitute Teacher, K-12
Enriched Schools
08.2019 - 03.2020
Errands/Delivery Driver
DoorDash
05.2018 - Current
PBX Hotel Operator
Hyatt Regency New Orleans
06.2016 - 09.2017
Transit Driver
Community Care Transit
01.2015 - 05.2016
Licensed Insurance Agent
American Income Life Insurance Co.
10.2013 - 09.2014
Receptionist of Health Club
Hilton New Orleans Riverside
07.2010 - 08.2013
No Degree - Mass Communications
Georgia Southern University