Detail-oriented hospitality specialist with experience in customer service. Proven ability to promote guest satisfaction and maintain operational efficiency. Passionate individual who can thrive in high-energy and low-energy environments.
Overview
4
4
years of professional experience
Work History
Private Bar Attendee
Crossroads Hotel
Kansas City, Missouri
04.2024 - Current
Restocked and organized guests' personal private bar, improving overall guest experience
Maintained high standards of hospitality service during high-volume days, ensuring smooth operations
Perform cashier duties such as taking orders, collecting payments and providing change using the Toast POS system
Managed monthly inventory through accurate counting and calculation, supporting efficient stock management
Assist in janitorial duties such as cleaning washrooms/guest rooms
Sales Associate
Forever 21
Kansas City, Missouri
08.2023 - 03.2024
Promoted high customer satisfaction by answering questions and providing help and advice over fashion
Processed transactions as a cashier
Organized displays and maintained a clean floor
Ice Terrace
Crown Center Ice Terrace
Kansas City, Missouri
12.2022 - 02.2023
Ensured guest compliance with ice rink rules to maintain safety and enjoyment
Assisted guests with skate rentals
Handled ticketing and concessions to streamline guest transactions