Ariane Suikki
Customer Service/Member Services Advocate
Fort Pierce,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, a strong medical background and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Member Services Advocate
Convey Health Solutions
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Transcriptionist
Turnaround Time Transcription Service
03.2014 - 07.2020
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using various software platforms.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Accurately documented medical dictation to record patient care records.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
Education
Associate of Arts - Biology
Indian River State College
Fort Pierce, FL05.2018
Associate of Science - Biotechnology
Keiser University
Port St Lucie, FL05.2010
No Degree - EMT Certification
Madonna University
Livonia, MI05.1983
GED -
Lathrop High School
Fairbanks, AK05.1978
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Clear Written Communication Skills
- Patient and Empathetic
Timeline
Member Services Advocate
Convey Health Solutions
05.2022 - Current
Medical Transcriptionist
Turnaround Time Transcription Service
03.2014 - 07.2020
Associate of Arts - Biology
Indian River State College
Associate of Science - Biotechnology
Keiser University
No Degree - EMT Certification
Madonna University
GED -
Lathrop High School
Similar Profiles
Quenteria JenningsQuenteria Jennings
Customer Service & Scheduling Specialist at Convey Health SolutionsCustomer Service & Scheduling Specialist at Convey Health Solutions
Ulises MagdalenoUlises Magdaleno
Customer Service Representative at Convey Health SolutionsCustomer Service Representative at Convey Health Solutions
Shari SimpsonShari Simpson
Grievance Specialist Seasonal at Convey Health SolutionsGrievance Specialist Seasonal at Convey Health Solutions
Jeremy BarbosaJeremy Barbosa
Supervisor at Convey Health SolutionsSupervisor at Convey Health Solutions
Wilkins MarmontWilkins Marmont
Fuel Delivery Truck Driver at Pilot Flying J Travel CenterFuel Delivery Truck Driver at Pilot Flying J Travel Center