Ariani Cazares
Woodstock,IL
Summary
Proven leader in hospitality, notably at Chick-fil-A, where I spearheaded initiatives that significantly enhanced guest satisfaction and team efficiency. Expert in fostering guest relations and resolving complaints, underpinned by strong skills in staff training and cultural awareness. Demonstrated ability to boost customer loyalty through exceptional service and professional demeanor.
Overview
6
6
years of professional experience
Work History
Hospitality Leader
Chick-fil-A
01.2022 - Current
- Facilitated effective communication channels between departments, fostering a collaborative atmosphere that promoted teamwork and efficiency.
- Enhanced guest satisfaction by delivering exceptional customer service and addressing concerns promptly.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Kohls
10.2020 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Phone Operator
Napolis
08.2018 - 10.2020
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Associate of Arts - Physical Therapy Assistance
McHenry County College
Crystal Lake, IL05.2025
High School Diploma -
Woodstock High School
501 W South St, Woodtsock Il05.2021
Skills
- Staff Training and Development
- Opening and closing procedures
- Cultural Awareness
- Professional Appearance
- Initiative and Self-Motivation
- Guest Relations
- Greeting and Seating Guests
Timeline
Hospitality Leader
Chick-fil-A
01.2022 - Current
Cashier
Kohls
10.2020 - 12.2021
Phone Operator
Napolis
08.2018 - 10.2020
Associate of Arts - Physical Therapy Assistance
McHenry County College
High School Diploma -
Woodstock High School