Rebecca De Pool
Miami,Florida
Summary
Dynamic hospitality professional with a proven track record in enhancing guest satisfaction and optimizing operational efficiencies. Adept at leading teams and implementing cost-saving strategies. Expertise in guest relations, team leadership, and service improvement within top-tier hotels. Fluent in multiple languages and certified in hospitality management, aiming to deliver exceptional experiences and drive business success.
Work History
Hospitality
Sunset Harbor Resort
1 2024 - 1 2025
- Enhanced guest satisfaction by 30%
- Developed staff training improving efficiency by 15%
- Led team to reduce service time by 20%
Guest Relations Manager
Maple Leaf Hospitality
1 2023 - 12 2023
- Optimized guest review scores by 25%
- Implemented new booking system saving $10K annually
- Increased repeat business rate by 10%
Front Desk Supervisor
The Golden Plate Hotel
1 2022 - 12 2022
- Achieved 95% check-in efficiency rating
- Oversaw staff operations for 30+ person team
- Cut check-in time by 50%
Skills
Guest Satisfaction Enhancement
CRM Software Competency
Team Leadership
Staff Training Development
Service Efficiency Improvements
Event Planning
Budget Optimization
Conflict Resolution
Accomplishments
- Revamped guest service protocol for 30% efficiency boost
Timeline
Hospitality - Sunset Harbor Resort
1 2024 - 1 2025
Guest Relations Manager - Maple Leaf Hospitality
1 2023 - 12 2023
Front Desk Supervisor - The Golden Plate Hotel
1 2022 - 12 2022