Suvankar Mandal
Doha
Summary
Dedicated and results-driven Restaurant Manager with over 11 years of experience in the international hospitality industry. Proven track record of ensuring operational excellence, meeting financial targets, and elevating guest satisfaction. Seeking a challenging role to leverage leadership skills and drive success in a dynamic restaurant environment. Employed in a variety of culinary settings, including All-Day Dining, Indian, Mexican, Latin American, Asian cuisines, a Steak House, and a Poolside Bar.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
St. Regis Doha
Doha
12.2022 - Current
- Company Overview: Restaurant Experience- Rivaaaj- Indian fine dining, Oysterbay- Pool Bar, Vine- Coffee Shop
- Ensured strict adherence to grooming standards, overseeing smooth outlet operations, and leading Care Programme initiatives
- Successfully managed financial targets, utilizing a hands-on approach to contribute to LQA, Forbes, and Trust You target achievement
- Implemented effective reporting on the Glitch system for issue resolution and addressed negative guest feedback promptly
- Maintained HACCP & FIFO standards, meeting regional governing body requirements
- Conducted daily briefings, fostering a positive team culture and ensuring seamless service, cuisine, and entertainment integration
- Spearheaded security incidents and guest complaints resolution, reporting to the Director of Food and Beverage promptly
- Developed and implemented efficient rostering systems, fostering creativity and innovation within the team
- Restaurant Experience- Rivaaaj- Indian fine dining, Oysterbay- Pool Bar, Vine- Coffee Shop
Restaurant Supervisor
St. Regis Doha
Doha
12.2021 - 12.2022
- Company Overview: Restaurant Experience- Rivaaaj- Indian fine dining, Oysterbay- Pool Bar, Vine- Coffee Shop
- Restaurant Experience- Rivaaaj- Indian fine dining, Oysterbay- Pool Bar, Vine- Coffee Shop
Head Waiter
Kempinski
Doha
09.2018 - 12.2021
- Company Overview: Restaurant Experience- Maya- Mexican, Zengo- Pan Asian, Toro toro- Latin American
- Restaurant Experience- Maya- Mexican, Zengo- Pan Asian, Toro toro- Latin American
F&B Executive
JW Marriott
Kolkata
01.2017 - 03.2018
- Company Overview: Restaurant Experience- Vintage Asia- Finest Asian & Japanese Cuisine, JW Kitchen- Coffee Shop, JW Lounge
- Restaurant Experience- Vintage Asia- Finest Asian & Japanese Cuisine, JW Kitchen- Coffee Shop, JW Lounge
F&B Executive
Courtyard Marriott & Fairfield Marriott
Bengaluru
11.2015 - 01.2017
- Company Overview: Restaurant Experience- Momo Café- Coffee Shop, BG's- Pool side bar & Grill
- Restaurant Experience- Momo Café- Coffee Shop, BG's- Pool side bar & Grill
F&B Captain
Radisson Blu
Bengaluru
02.2013 - 10.2015
- Company Overview: Restaurant Experience- Milange- Coffee Shop, Saffron- Indian Fine Dining, Banglore Steak House
- Restaurant Experience- Milange- Coffee Shop, Saffron- Indian Fine Dining, Banglore Steak House
Education
B.Sc. - Hotel Management: Hospitality
Punjab Technical University
Kolkata01.2012
Skills
- Guest Satisfaction Enhancement
- HACCP & FIFO Compliance
- Inventory Management
- Recruitment and Training
- Performance improvement
- Recipes and menu planning
- Operations management
- Cost-controls
- Passion for customer satisfaction
- Financial management
- Point of sale (POS) system operation
Accomplishments
- Implement strategic upselling techniques, contributing to improved service levels and guest satisfaction.
- Successfully recruit and train a high-performing team, resulting in improved efficiency and excellence in service.
- Establish and maintain effective communication channels across all divisions, contributing to improved service levels and guest satisfaction.
Languages
- English
- Hindi
- Bengali
Timeline
Restaurant Manager
St. Regis Doha
12.2022 - Current
Restaurant Supervisor
St. Regis Doha
12.2021 - 12.2022
Head Waiter
Kempinski
09.2018 - 12.2021
F&B Executive
JW Marriott
01.2017 - 03.2018
F&B Executive
Courtyard Marriott & Fairfield Marriott
11.2015 - 01.2017
F&B Captain
Radisson Blu
02.2013 - 10.2015
B.Sc. - Hotel Management: Hospitality
Punjab Technical University
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