Ariann L. Allen
Clarendon
Summary
Dependable and hardworking professional with experience in customer service, administrative support, verification, and data management. Skilled in handling sensitive information, maintaining accurate records, resolving issues, and communicating effectively with customers and team members. Organized, detail-oriented, adaptable, and a quick learner who takes pride in completing tasks accurately and efficiently. Seeking a long-term opportunity where I can contribute to a team, continue developing my skills, and grow professionally.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Verification Specialist
Calls Expert
11.2022 - Current
- Supported confidential customer data handling during verification workflows.
- Worked with internal teams to simplify verification procedures, improve efficiency, and reduce processing time.
- Kept accurate documentation for all verification steps, supporting regulatory compliance and audit readiness.
- Reviewed verification activity to spot and stop fraudulent submissions, protecting company integrity.
- Checked data carefully to reduce errors and limit insurance liability risk.
- Took part in ongoing training and professional development to strengthen verification skills and company knowledge.
- Partnered with colleagues to deliver seamless, high-quality customer experience.
- Helped resolve discrepancies in verification cases, keeping processing smooth for clients and advisors.
- Provided clear guidance to clients on verification procedures, supporting understanding and compliance.
- Adjusted quickly to changing company policies and procedures to maintain accuracy and efficiency in verification tasks.
- Suggested process improvements by identifying inefficiencies and sharing solutions with management.
- Kept detailed records of customer verifications and related documentation.
- Reviewed call notes for accuracy and policy compliance.
Security Officer
MZ Holdings Property Management
Jamalco
03.2020 - Current
- Trained as a member of the Jamalco Emergency Response Team (JERT) to respond to emergencies such as fire and occupational injuries.
- Secures premises and personnel by patrolling property.
- Prevents losses and damage by reporting irregularities
- Conduct access control to company workers and visitors.
- Ensure the security, safety and well-being of all personnel, visitors, and the premises
- Assist with scheduling and posting of co-workers
Housekeeper
Versailles Hotel
Clarendon
02.2019 - 03.2020
- Cleaning guestrooms mid-stay and after departure.
- Making beds.
- Replacing dirty linens and towels.
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
- Removing garbage, recycling, and room service trays.
- Picking up and returning valet laundry items.
Care Giver
Home Health Aide
Clarendon
07.2012 - 12.2019
- Helped residents with daily hygiene including showering, oral care, minimizing rashes, sores, and soiling.
- Assist patients with diet, assist with feeding and monitoring intake to help patients achieve nutritional objectives and support wellness goals
Caregiver
Mustardseed Community
Spanish Town
04.2012 - 07.2012
- Administer medications for teens and children living with HIV/AIDS
- Accompanied patients to doctors appointment
- Check patients vital signs (blood pressure)
Kitchen Assistance
Leibo Esso Tiger Mart
Clarendon
12.2006 - 08.2008
- Ensuring the food preparation areas are clean and hygienic
- Washing utensils and dishes and making sure they are stored appropriately
- Sorting, storing and distributing ingredients
- Washing, peeling, chopping, cutting and cooking food and helping to prepare salads and desserts
- Disposing of rubbish
- Organizing linen laundry
Education
Diploma - Health Care
Mark Of Excellence Institute
Kingston04-2010
Certificate - Food Preparation
Heart NTA
Clarendon08-2007
High School leaving certificate -
Lennon High School
Clarendon07-2006
Skills
- People management skills, Astute observation skills, Strong work ethic, Team Player, Good communication skills, Time Management, Adaptability and Empathy
Certification
Certification in Quality Service Delivery, Certification in Industrial Security, Guest Room Attendant (level 2) Certification (pending)
Timeline
Verification Specialist
Calls Expert
11.2022 - Current
Security Officer
MZ Holdings Property Management
03.2020 - Current
Housekeeper
Versailles Hotel
02.2019 - 03.2020
Care Giver
Home Health Aide
07.2012 - 12.2019
Caregiver
Mustardseed Community
04.2012 - 07.2012
Kitchen Assistance
Leibo Esso Tiger Mart
12.2006 - 08.2008
Diploma - Health Care
Mark Of Excellence Institute
Certificate - Food Preparation
Heart NTA
High School leaving certificate -
Lennon High School