Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianna Alvarez

Edinburg,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Night Stock Associate

Walmart
Lawrence , Kansas
10.2015 - 05.2016
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Worked as a team to make sure all departments completed all assighned resotcks and even worked outside of own dept to do so.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.

Customer Serv. Representative

Aim Media
Mcallen , Texas
12.2010 - 05.2014
  • Aim media aka The Monitor Newspaper
  • call types were anything from starting and stopping subscriptions, taking payments or lodging complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Operator

The Monitor
Mcallen, Texas
02.2007 - 08.2010
  • Answered the main phone line for the local newspaper.


  • Transferred calls according to the customers needs to various departments
  • Received, sorted and distributed mail according to department


  • Filled department supply orders monthly and keep track of funds as well as supply check outs.

Education

No Degree -

Utrgv
Edinburg Texas

High School Diploma -

Psja Memorial Early College High School
Alamo, TX
06.2007

Skills

  • Quick at learning new skills, ,and listening
  • Good at making decisions according to the needs of the customer

Timeline

Night Stock Associate

Walmart
10.2015 - 05.2016

Customer Serv. Representative

Aim Media
12.2010 - 05.2014

Operator

The Monitor
02.2007 - 08.2010

No Degree -

Utrgv

High School Diploma -

Psja Memorial Early College High School

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Arianna Alvarez