Arianna Blum
Havre de Grace
Summary
Empowering leader striving to develop talent, strength team culture, and drive performance through collaboration and clear direction. Teamwork is incredibly important. Recognized for emotional intelligence, transparent communication, and the ability to motivate teams to exceed goals in dynamic environments.
Overview
1
1
Certificate
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Barista Manager
The Screaming Bean
08.2024 - Current
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created new training guidelines, and provided staff orientation and training.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased customer satisfaction and operational efficiency.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
Barista
Great Wolf Lodge Dunkin
10.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Customer Service Cashier
Lohrs Orchard
09.2021 - 01.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
Associate of Arts - Communications
Harford Community College
Bel Air, MD05-2025
Bachelor of Arts - Communications
Towson University
Baltimore, MD 08.2025 - Current
Sales
She Sells Academy
02.2026 - 04.2026
Skills
- Emotional Intelligence
- Customer service
- Verbal and written communication
- Objection handling
- Teamwork and collaboration
- Reliable and responsible
- Problem-solving
- Time management
- Team leadership
- Self motivation
- Active listening
- Critical thinking
Accomplishments
1. Was in a commerical in Horizon Cinemas representing Harford Community College sports.
2. Accepted an award from the Aberdeen Chamber of Commerce surrounding the Screaming Bean Cafe.
3. Was featured in an article with USA today about the biggest fundraiser that we did at the Screaming Bean Cafe.
4. Was in a video representing Young Life in the DMW area.
Certification
- She Sells Academy Certified Closer
- Serve Safe (Expires end of 2026).
Timeline
Sales
She Sells Academy
02.2026 - 04.2026
Bachelor of Arts - Communications
Towson University
08.2025 - Current
Barista Manager
The Screaming Bean
08.2024 - Current
Barista
Great Wolf Lodge Dunkin
10.2023 - 04.2024
Customer Service Cashier
Lohrs Orchard
09.2021 - 01.2023
Associate of Arts - Communications
Harford Community College