Arianna Bolivar
Nashville,TN
Summary
Motivated professional committed to fostering growth and applying new technologies to enhance organizational success. Strong problem-solving skills and effective communication facilitate collaboration and drive positive outcomes. Eager to embrace challenges and support team objectives with dedication.
Overview
10
10
years of professional experience
Work History
Member Engagement Specialist
Tend Dental
11.2022 - Current
- Managed and responded to 70-100 inbound and outbound patient communications daily via phone, text, and email with care and professionalism.
- Ensure a consistently exceptional patient experience, aligning with Tend's core values in all interactions.
- Address and resolve patient concerns through a proactive, empathetic, and solution-focused approach, ensuring a positive patient experience and timely resolution.
- Proactively reach out to patients, maintaining consistency with the brand’s philosophy and messaging.
- Schedule patient appointments utilizing various technology platforms, including Dentrix Ascend and Salesforce.
- Maintain strict confidentiality and adhere to HIPAA requirements when handling all patient information and interactions, ensuring every patient is treated with the utmost compassion, privacy, and discretion.
- Collaborate with cross-functional teams to address and complete cases efficiently.
- Conducted research and analysis of processed and in-progress claims, reviewing Explanation of Benefits (EOBs) for accuracy and reconciling with patient ledgers to support informed decision-making.
- Coordinated the timely release of patient records to authorized patients and healthcare providers, ensuring compliance with HIPAA regulations, privacy standards, and organizational policies
Customer Support Representative
Clear Live Powered by Pioneer Telephone
05.2022 - 09.2022
- Receive and respond to medium to high inbound telephone calls and emails from our valued residential and business customers in a timely manner
- Researched and resolved customer inquiries promptly, enhancing customer satisfaction
- Ensuring every customer interaction is courteous, accurate and fully documented on work portal
- Maintained knowledge base of services and educated customers to improve service understanding
- Initiated support work orders to streamline issue resolution for customers
- Troubleshot customer issues by submitting tickets into the tracking system. for customer issues to resolve and following up
Coordinator, Tech Product Sales Support (ACCT)
Comcast
11.2018 - 07.2021
- Interface with various levels of sales, operations, construction, and other functional groups/teams to ensure that the service order flows appropriately
- Reviewing and validating sales contract for services with customer to ensure accuracy
- Navigating through multiple systems to build, track and monitor orders such as Salesforce
- Managed inbound/outbound calls daily with customers to reschedule, adjust, and resubmit orders
- Keeping communication with assigned area of the city and sales team regarding any issue in regards to their customer's order through call and email
- Work on assigned reports through Microsoft Excel regarding orders as well as creating new Excel reports
- Created Excel models for construction orders to ensure pricing accuracy
- Compiled and distributed daily reports via email to management and team members detailing case orders
Sales Specialist
BRANSMART U.S.A
05.2016 - 08.2018
- Guided customers in selecting and purchasing products to enhance their retail experience
- Addressed customers' needs - Advised and helped locate appropriate merchandise
- Described products' features/benefits and demonstrated usage/operation of products
- Maintained accurate sales records and reviewed pricing to ensure competitive positioning
- Provided detailed information on product specifications, warranties, financing options, and maintenance to address customer inquiries
- Coordinated stock inventory and requisition of new stock
- Arranged display of merchandise in retail store
- Reach every month sales goal provided in order to achieve the requested percentage within the department
Education
High School Diploma -
Piper High School
Sunrise, FL05-2016
Skills
- Proficient in platforms such as Salesforce, Workbench, Dentrix Ascend, Dental Exchange, other direct insurance portals
- Order processing
- Claims analysis
- HIPAA compliance
- Efficient data entry
- Microsoft proficiency
- Call management
- Customer service orientation
- Spanish Fluent
- Fast paced learner
- Multitasking
- Problem-solving / decision-making skills
- Written communication
- Report writing
- Highly attentive to detail
- Detail-oriented
- Active listening skills
Languages
Spanish
Timeline
Member Engagement Specialist
Tend Dental
11.2022 - Current
Customer Support Representative
Clear Live Powered by Pioneer Telephone
05.2022 - 09.2022
Coordinator, Tech Product Sales Support (ACCT)
Comcast
11.2018 - 07.2021
Sales Specialist
BRANSMART U.S.A
05.2016 - 08.2018
High School Diploma -
Piper High School