ARIANNA BRYAN
Austell,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Recruiter Specialist
Indeed Flex
Atlanta, GA
02.2022 - Current
- Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
- Evaluated candidate profiles against set criteria prior to scheduling interviews.
- Initiate drug screening and background checks
- Participated in regular meetings with senior management teams to discuss upcoming recruitment efforts.
- Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
Call Center Representative
Humana
Atlanta, GA
08.2021 - 02.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Process termination/null member request
Technical Specialist
Apple
Norcross, GA
11.2020 - 06.2021
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Provided technical assistance to clients by troubleshooting system problems.
- Delivered comprehensive training sessions on new technologies and systems to client staff.
- Kept records of customer interactions, recording details of inquiries, complaints or comments as well as actions taken
Administrative Executive Assistant
General Dynamics Information Technology Inc
Atlanta, GA
07.2019 - 10.2020
- Answered phones, gave information to callers, and took messages, welcomed visitors and guests, communicated both verbally and in writing with customers, vendors and other third parties
- Reviewed emails for possible assignments from leadership or request from staff, completed expense reports for Atlanta Office staff, as needed via Concur
- Scheduled travel arrangements for senior executives, such as flights, hotels, car rentals, and restaurants.
- Maintained inventory of office supplies; placed orders when necessary.
- Compiled monthly statistical reports based on data collected from various departments within the organization.
Call Center Specialist
Georgia Power
Atlanta, GA
11.2018 - 05.2019
- Provided quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on billings, sales, and service
- Handled invoice billing complaints and discrepancies, issuing credit memos when necessary
- Performed follow-up procedures when necessary to ensure customer satisfaction levels were met.
- Demonstrated excellent leadership abilities, trained, and served as role model for new associates
Payroll Specialist
Koch Business Solutions
Atlanta, GA
08.2016 - 10.2018
- Solved complex problems related to payroll processing quickly and efficiently.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Prepared and assisted with reports around metrics, audits, projects, report cleanup daily via Excel, totaling to 100+ reports
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
Education
Associate of Science -
Georgia State University
Atlanta, GA01.2021
Skills
- Talent Acquisition
- Resume Screening
- New Hire Onboarding
- Problem-solving aptitude
- Complaint Handling
- Administrative assistance
- Quality Assurance
- Technical Support
- Account Management
- Product Knowledge
Timeline
Recruiter Specialist
Indeed Flex
02.2022 - Current
Call Center Representative
Humana
08.2021 - 02.2022
Technical Specialist
Apple
11.2020 - 06.2021
Administrative Executive Assistant
General Dynamics Information Technology Inc
07.2019 - 10.2020
Call Center Specialist
Georgia Power
11.2018 - 05.2019
Payroll Specialist
Koch Business Solutions
08.2016 - 10.2018
Associate of Science -
Georgia State University