Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arianna Cognito

New Port Richey,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Associate

SoFresh
05.2024 - Current
  • Answered telephone to make reservations and take orders.
  • Remembered, recited and promoted variety of menu items.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Shift Supervisor

Panera Bread
09.2021 - 02.2024
  • Supervised, and trained employees to maintain productivity and customer service.
  • Planned and managed resources to consistently meet production, quality and cost goals. Placed produce orders, counted "End of Day" product waste and coordinated cleaning duties.
  • Promotions: December 2021 - Team Lead, August 2022 - Shift Supervisor.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Babysitter

Self-employed
09.2016 - 08.2021
  • Monitored children in home and in public settings.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

High School Diploma -

Anclote High School
Holiday, FL

Skills

  • Food Safe Certified 2023
  • Labor and Food Cost Control
  • Inventory Control
  • Quick Thinking
  • Organized
  • Customer service expertise
  • Phone Etiquette
  • Food safety awareness
  • Cash handling proficiency
  • Guest Relations
  • Professional Appearance
  • Upselling strategies
  • Menu knowledge
  • Greeting guests
  • Team Collaboration
  • Money Handling
  • Order Taking
  • Training and mentoring
  • Complaint Handling
  • Payment Processing
  • Staff Coordination
  • Allergy awareness
  • Point of sale systems
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Active Listening
  • Decision-Making
  • Safe Food Handling
  • Kitchen equipment use
  • Meal Preparation
  • Conflict Resolution
  • Professionalism
  • Sanitation Guidelines
  • Time management abilities
  • Continuous Improvement

Certification

  • ServSafe Food Handler's Certification

Timeline

Front of House Associate

SoFresh
05.2024 - Current

Shift Supervisor

Panera Bread
09.2021 - 02.2024

Babysitter

Self-employed
09.2016 - 08.2021

High School Diploma -

Anclote High School

Similar Profiles

CREATE PROFILE
Arianna Cognito