JOSEPH HENSLEY
Tampa,FL
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
General Manager
Sofresh South Tampa
Tampa, FL
05.2020 - Current
- Managed all financial activities of store operation including payroll, budgeting, preparing P&Ls, inventory, food and paper cost
- Trained a full staff and management team on operation standards, while maintaining corporate standards audit score of over 96%
- Reduced payroll by approximately 10% through labor analysis and food cost 3% by reducing waste through strong inventory management
- Built and maintained loyal, long-term customer relationships through effective account management.
Graduate Assistant, •Application Evaluator assistant
University of Tampa
09.2019 - 05.2020
- To the Director of Enrollment Evaluation in evaluating incoming applications and assisting in admission decisions
- Analyzed high school transcripts, GPAs, standardized test scores, essays, and other supporting application documents
- Maintained appropriate confidentiality regarding student data and correspondence
Stems Floral and Events
Fresno, CA
09.2014 - 06.2019
Manager
Stems Floral and Events
01.2017 - 05.2019
- Perform excellent guest service which results in sales of high-end products, personal awards, and outstanding reviews of the company
- Oversee, supervise, and assist staff with daily operations to ensure guest satisfaction
- Respond promptly to guest inquiries, handle and resolve complaints within a timely manner
Marketing Assistant
Stems Floral and Events
06.2016 - 12.2017
- Executed a wide range of marketing activities including conferences, events, and social media
- Created social media marketing content for various mediums such as Twitter, LinkedIn, and Facebook
- Marketed products, services, and promotions with strategic communication which involved flyers, presentations, and illustrations.
Administration Assistant
Stems Floral and Events
08.2014 - 05.2016
- Typed documents such as correspondence, drafts, memos, and emails, and prepared weekly reports for management
- Organized transactions from paper invoice to QuickBooks and online invoicing
- Monitored and maintained unit equipment and office supply inventory levels and initiated and prepared requisitions for materials, supplies, and services.
Marketing Intern
BADMAN Wines
06.2018 - 08.2018
- Communicated vendor initiatives with upper management that aided in supply management and future growth preparations
- Assisted leadership team in enriching brand experience for Hispanics actively engaging on pitches/projects
- Created content such as various campaigns within the product line that fit the demographics of the target market which included both English and Spanish natives.
Education
Master of Business Administration -
The University of Tampa
05.2021
Bachelor of Science - Agriculture Business
California State University
05.2019
Skills
- Cross-Functional Team Management
- Performance Improvements
- Operations Oversight
- Process Improvements
- Cost Reduction
- Training Management
- Customer Service Management
- Quality Assurance
- Problem Anticipation and Resolution
- Financial Statement Review
References
- Bryan Tissot (813) 442-0062
- Mary Papaleo (559) 977-1060 marypapaleo@gmail.com
Timeline
General Manager
Sofresh South Tampa
05.2020 - Current
Graduate Assistant, •Application Evaluator assistant
University of Tampa
09.2019 - 05.2020
Marketing Intern
BADMAN Wines
06.2018 - 08.2018
Manager
Stems Floral and Events
01.2017 - 05.2019
Marketing Assistant
Stems Floral and Events
06.2016 - 12.2017
Stems Floral and Events
09.2014 - 06.2019
Administration Assistant
Stems Floral and Events
08.2014 - 05.2016
Master of Business Administration -
The University of Tampa
Bachelor of Science - Agriculture Business
California State University
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