Gisela Del Cid
Los Angeles,CA
Summary
Dynamic customer service professional with extensive experience at ZeroCater, excelling in cash handling and inventory management. Proven track record of enhancing sales through effective visual merchandising and conflict resolution. Committed to fostering positive customer relationships and optimizing team performance in high-volume environments.
Overview
5
5
years of professional experience
Work History
OSS
ZeroCater
2501 Colorado Ave, Santa Monica, CA 90404
03.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote visual appeal and accessibility.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Managed inventory levels by conducting regular stock checks and replenishing merchandise as needed.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Implemented promotional strategies to drive sales during peak seasons and events across the store.
Bulk Clerk
Sprouts Farmers Market Inc, Grocery
8985 Venice Blvd. B, Los Angeles, CA 90034
12.2023 - 04.2025
- Assisted in stocking shelves with bulk products, ensuring proper rotation and organization.
- Monitored inventory levels, reporting discrepancies to maintain accurate stock
- Trained new staff on bulk handling procedures, promoting adherence to company standards.
- Developed strong product knowledge to better serve customers seeking advice on bulk item selections.
- Fostered a welcoming atmosphere for customers visiting the bulk section by ensuring product offerings were neatly organized and wellstocked.
- Increased sales by creating attractive displays and promoting bulk products to customers.
- Collaborated with team members to manage daily tasks such as unloading shipments, stocking shelves, and processing returns.
- Examined and inspected stock items for wear or defects, reporting damage to supervisor.
- Enhanced customer satisfaction by providing efficient service, answering inquiries, and assisting with product selection.
Crew Member
Chipotle
6000 Sepulveda Blvd, Culver City, CA 90230
10.2022 - 10.2023
- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated point-of-sale system efficiently, handling cash transactions and processing orders.
- Collaborated with team members to manage high-volume service periods effectively.
- Trained new crew members on operational procedures and customer service best practices.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate
Forever 21
6000 Sepulveda Blvd, Culver City, CA 90230
04.2021 - 08.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote visual appeal and accessibility.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Managed inventory levels by conducting regular stock checks and replenishing merchandise as needed.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Implemented promotional strategies to drive sales during peak seasons and events across the store.
Education
High School Diploma -
Alexander Hamilton High School
Los Angeles, CA06.2024
Skills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Transaction processing
- Conflict resolution
- Sales strategies
- Team collaboration
- Product knowledge
- Performance optimization
- Cleanliness standards
- High-volume service management
- Quality assurance
Timeline
OSS
ZeroCater
03.2025 - Current
Bulk Clerk
Sprouts Farmers Market Inc, Grocery
12.2023 - 04.2025
Crew Member
Chipotle
10.2022 - 10.2023
Sales Associate
Forever 21
04.2021 - 08.2022
High School Diploma -
Alexander Hamilton High School