Arianna Gomez
San Antonio,TX
Summary
Detail-oriented and highly organized Administrative Assistant with over 8 years of experience supporting senior executives in dynamic, fast-paced environments. Expertise in managing complex calendars, coordinating high-level meetings, and handling confidential information while streamlining administrative processes for enhanced efficiency. Proficient in multitasking and problem-solving, consistently improving operational workflows while upholding high standards of professionalism. Strong communication skills and a proactive approach to anticipating needs ensure seamless operations and exceptional executive support.
Overview
10
10
years of professional experience
Work History
Bank Sales
USAA
05.2024 - Current
- Managed inbound call operations in a high-volume contact center environment.
- Utilized effective communication and critical thinking skills to identify member needs.
- Optimized use of diverse systems and programs to ensure engaging and responsive member interactions.
- Leveraged extensive banking knowledge to enhance financial decision-making processes.
- Educated members on USAA digital tools to enhance user experience.
- Demonstrated professionalism and active listening to provide exceptional support and address customer needs effectively.
- Fostered growth and improvement through targeted coaching and collaborative efforts.
Attendance Secretary
Northside Independent School District
07.2022 - 05.2024
- Guided parents and students through the new student registration to ensure a smooth enrollment experience.
- Executed detailed audit preparations to enhance operational efficiency and accuracy.
- Updated and maintained school records and transcripts to ensure confidentiality and accuracy.
- Oversaw appointment scheduling for parents with counselors, fostering effective communication and collaboration. Coordinated translation services for counselors to improve accessibility and understanding for parents. Streamlined administrative processes to enhance overall efficiency in appointment management.
- Managed daily attendance records using district's student information system.
- Trained new staff on attendance documentation processes and software usage.
- Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
Sr. Attendance Clerk
Alvord Unified School District
02.2016 - 05.2022
- Developed comprehensive correspondence reports and communications to support organizational objectives and enhance collaboration.
- Managed logistics and agenda preparation for multiple meetings to ensure effective discussions.
- Answered phone inquiries and provided assistance to the public with general questions. Made copies of documents as needed to support office operations. Offered guidance to visitors regarding services and resources available.
- Guided parents and students through the new student registration to ensure a smooth enrollment experience.
- Oversaw appointment scheduling for parents with counselors, fostering effective communication and collaboration. Coordinated translation services for counselors to improve accessibility and understanding for all parties involved. Streamlined administrative processes to enhance overall efficiency.
- Oversaw scheduling for four administrators, optimizing calendar management and translating meeting agendas. Directed visitor screening processes using Raptor program. Handled mail distribution, managed multi-line phone communications, and ensured efficient document scanning and faxing while serving the public and responding to inquiries from parents and students.
Education
High School Diploma -
Norte Vista High School
Riverside, CA05-2013
Skills
- Data confidentiality
- Adaptable learner
- Proficient schedule organization
- High Volume Phone Inquiries
- Professional and Courteous
- Appointment Coordination
- Protection
- Judgment and Decision Making
- Microsoft Office Suite
- Customer and client relations
- Office administration
- Data inputting
- Scheduling appointments
- Bilingual in Spanish
Timeline
Bank Sales
USAA
05.2024 - Current
Attendance Secretary
Northside Independent School District
07.2022 - 05.2024
Sr. Attendance Clerk
Alvord Unified School District
02.2016 - 05.2022
High School Diploma -
Norte Vista High School