Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianna Guerra

Ogden

Summary

Seasoned Service Manager bringing 14 years of Customer Service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

14
14
years of professional experience

Work History

Service Manager

HEB Grocery Store
10.2011 - 01.2026
  • Led and developed a team of 20-30 partners in hospitality.
  • Worked with store leadership to improve customer service processes.
  • Implemented new processes into the department while following and pushing company expectations.
  • Reviewed partner performance and communicated constructive feedback as needed.
  • Developed Strong relationships with partners and customers.
  • Actively listen to any and all customer issues, ensuring that I handle all concerns quickly and efficiently.
  • Took ownership of any issues with in my department and followed through to resolution.
  • Promoted a positive work environment that encouraged partnered with feedback and engagement.

Education

High School Diploma -

Wharton High Scool
Wharton, TX

Skills

  • Staff supervision
  • Multitasking and organization
  • Hospitality and accommodation
  • Continuous improvement
  • Reporting and documentation
  • Customer service
  • Flexible schedule
  • Office administration
  • Goal oriented
  • Policy and procedure enforcement
  • Time management

Timeline

Service Manager

HEB Grocery Store
10.2011 - 01.2026

High School Diploma -

Wharton High Scool
Arianna Guerra