Detail-oriented professional with over 8 years in healthcare and customer service. Adept at managing high volumes of information and maintaining accurate records while ensuring compliance with healthcare regulations. Committed to creating welcoming environments and enhancing customer satisfaction through organized daily operations.
Overview
12
12
years of professional experience
Work History
Barista
Luna Coffee at Children's Minnesota
Minneapolis, USA
05.2026 - Current
Prepared and served espresso beverages, coffee, tea, and food items, ensuring quality and consistency for customer satisfaction.
Collaborated with team members to provide efficient service and create a welcoming atmosphere for customers.
Delivered friendly, attentive customer service to patients, families, hospital staff, and visitors, enhancing their experience in a fast-paced environment.
Operated point-of-sale system to process customer transactions efficiently., process transactions accurately, and balance cash handling responsibilities.
Maintain a clean, organized, and well-stocked café while following food safety and sanitation standards.
Medical Coder
Noran Neurology
Minneapolis, USA
11.2020 - 02.2026
Reviewed and processed patient records, ensuring high accuracy and detail-oriented compliance.
Managed, updated, and maintained confidential records using multiple software systems to support operational efficiency.
Ensured compliance with healthcare regulations and internal procedures.
Collaborated with providers and team members to resolve discrepancies, enhancing overall accuracy of patient data.
Organized large volumes of data efficiently while meeting strict deadlines.
Demonstrated strong focus and consistency in repetitive, detail-oriented tasks.
Medical Biller/Coder
Sage Prairie Clinic
Eagan, USA
01.2018 - 11.2020
Processed and submitted insurance claims, reviewed denials, and followed up on outstanding balances to secure timely reimbursements.
Verified patient insurance eligibility, maintained accurate billing records, and resolved payment and coverage inquiries to enhance patient service.
Applied medical coding for diagnosis and procedures.
Contacted insurance companies to clarify claim details.
Updated patient records to ensure regulatory compliance.
Managed provider credentialing and re-credentialing processes to ensure compliance and facilitate uninterrupted patient care.
Retail Associate
Marshalls
Lakeville, USA
01.2015 - 01.2018
Assisted customers with product selection and processed transactions efficiently.
Operated POS systems and handled cash accurately.
Provided friendly customer service.
Resolved customer concerns promptly to ensure satisfaction.
Maintained organized sales floor to enhance customer shopping experience.
Assisted team in completing daily tasks.
Education
Associate of Applied Science - Health Information Management
Dakota County Technical College
Rosemount, MN
05-2018
Skills
Customer support and service
Organizational skills
Order processing
Computer systems and applications
Analytical thinking
Multitasking
Stock control
Communication and collaboration
Prioritization and accuracy
Sanitation practices
POS operation
Quality assurance
Conflict resolution
Dependable service
Data management
Healthcare claim coding
Professional coding
Medical coding and abstracting
Medical terminology
Health information management
Electronic health records
Timeline
Barista
Luna Coffee at Children's Minnesota
05.2026 - Current
Medical Coder
Noran Neurology
11.2020 - 02.2026
Medical Biller/Coder
Sage Prairie Clinic
01.2018 - 11.2020
Retail Associate
Marshalls
01.2015 - 01.2018
Associate of Applied Science - Health Information Management
Transportation Assistant- Benefits / Travel GS-6 at Department of Veteran AffairsTransportation Assistant- Benefits / Travel GS-6 at Department of Veteran Affairs