Wesley Woodhouse
Virginia Beach,VA
Summary
Certified advanced technical support specialist with experience delivering top-tier customer service. Bringing several years of comprehensive helpdesk expertise for various products and services. A skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
ADP
Norfolk, VA
06.2022 - Current
- Provided trainings for current and new representatives on new technologies or procedures related to their jobs.
- Worked with supervisors via call or chat to address customer inquiries or technical issues beyond scope of expertise.
- Received inbound phone calls from representatives to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Client Support Consultant
ADP
Norfolk, VA, VA
09.2019 - 06.2022
- Collaborated with other departments to develop strategies for providing better client service experiences.
- Provided technical assistance and support to clients on a variety of software systems.
- Assisted with troubleshooting, diagnostics and resolution of client issues.
- Developed system solutions for client based on their individual needs.
Fuel Center Clerk
Harris Teeter
Virginia Beach, Virginia
01.2018 - 09.2019
- Managed the station as well as ordering the products and merchandise displayed throughout the center
- Resolved customer complaints in a timely manner following company procedures.
- Stocked shelves, rotated products, cleaned shelves and displays.
Produce Team Member
Whole Foods
Virginia Beach, Virginia
01.2017 - 01.2018
- Responsible for freshness of all products as well as the preparedness and cleanliness
- Delivered great customer service in making sure customers were aware of the product they were purchasing, how to prepare it, and any other questions they needed answered.
Warehouse Stocker And Bakery
Lidl
Norfolk, VA, VA
01.2017 - 07.2017
- Performed the tasks of breaking down pallets, unloading trucks, and stocking shelves in a timely and orderly fashion
- Prepared the food on an hourly basis, maintained cleanliness amongst the department, and gave great customer service.
Cashier, Customer Service Representative
Farm Fresh
Virginia Beach, VA
01.2014 - 01.2017
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science in Communications- Professional Communications - Communications
Old Dominion University
Norfolk, VA07.2024
Advanced Diploma -
Oscar Smith High School
Chesapeake, VA06.2016
Skills
- Customer Service Efficiency
- Proficient in Microsoft Office
- Troubleshooting and Diagnosing
- Remote Technical Assistance
- Customer experience management
- Problem Resolution
Certification
- Payroll Certification
Custom Section
- Custom section can go here
Timeline
Technical Support Specialist
ADP
06.2022 - Current
Client Support Consultant
ADP
09.2019 - 06.2022
Fuel Center Clerk
Harris Teeter
01.2018 - 09.2019
Produce Team Member
Whole Foods
01.2017 - 01.2018
Warehouse Stocker And Bakery
Lidl
01.2017 - 07.2017
Cashier, Customer Service Representative
Farm Fresh
01.2014 - 01.2017
Bachelor of Science in Communications- Professional Communications - Communications
Old Dominion University
Advanced Diploma -
Oscar Smith High School
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