Leterrica Fisher
Vacaville,Ca
Summary
Experienced Technical Support Specialist with a strong background in enhancing customer satisfaction through effective problem-solving and troubleshooting. Proven track record in accurate management and customer service, resulting in improved data accuracy and service efficiency. Dedicated to leveraging technical expertise and proficiency in Microsoft to deliver seamless support and foster customer loyalty.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Transformco Sears
03.2023 - 02.2025
- Assist customer with warranty queries, achieving high satisfaction through prompt solutions
- Research and provide accurate troubleshooting, enhancing customer support efficiency
- Coordinate with third-party retailers for timely warranty repairs, ensuring seamless service
- Manage accounts by adding, updating, creating, improving data accuracy and accessibility
- Document and escalate to high levels of support via phone and email
Fulfillment Associate
Macys
09.2022 - 02.2023
- Processed, Picked, Packed online orders, ensuring timely delivery and customer satisfaction
- Collaborated with team to improve merchandise layout, enhancing sales floor appeal and experience
- Monitored inventory trends, leading to proactive restocking and fewer stockout
- Resolved customer inquiries, improving service quality, and fostering repeat business
- Unpacked and packed box orders from conveyor, support efficient workflow
Billing and Technical Support
Vxi Global Solutions
01.2019 - 07.2022
- Troubleshoot and resolve hardware and software issues with end users via chat, phone and email
- Monitor and Maintain network infrastructure including switches, routers, and firewalls
- Assist with billing issues and document customer interaction
- Provide accurate information on services and products
Education
High School Diploma -
Catalina Magnet High School
Skills
- Problem Solving
- Data Analysis
- Relationship Building
- Time Management
- Organizational
- Microsoft Efficiency
- Customer Service
- Quality Control
- Technical Support
- Computer Literacy
- Account Management
- Troubleshooting
Timeline
Technical Support Specialist
Transformco Sears
03.2023 - 02.2025
Fulfillment Associate
Macys
09.2022 - 02.2023
Billing and Technical Support
Vxi Global Solutions
01.2019 - 07.2022
High School Diploma -
Catalina Magnet High School
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