Arianna Johnson
Rossville
Summary
Results-oriented professional skilled in team management, exceptional communication, and mentoring. Successfully resolved escalated customer complaints and implemented efficient inventory practices, contributing to improved service quality and customer engagement.
Overview
5
5
years of professional experience
Work History
Service Leader
Chipotle Grill
20 Cherokee Boulevard
08.2023 - Current
- Supervised daily operations to ensure compliance with food safety standards.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Trained and mentored new employees on service protocols and customer engagement techniques.
- Implemented efficient inventory management practices to reduce waste and optimize stock levels.
- Enhanced customer satisfaction through personalized service and prompt resolution of inquiries.
Host
Buffalo Wild Wings
37 Parkway Drive
06.2021 - 03.2022
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system to optimize table turnover and accommodate peak times.
- Collaborated with team to ensure efficient service flow during high-volume periods.
- Trained new hosts in customer service techniques and operational procedures.
- Handled guest inquiries and complaints, maintaining positive restaurant atmosphere.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Rigdeland High School
Rossville, GASkills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Organization and recordkeeping
- Teamwork
- Cleaning and sanitizing
- Multitasking
- Reliability
- Creative thinking
Languages
English
Native or Bilingual
Timeline
Service Leader
Chipotle Grill
08.2023 - Current
Host
Buffalo Wild Wings
06.2021 - 03.2022
High School Diploma -
Rigdeland High School