Arianna Mayo

• Provide technical support and troubleshooting for hardware, software, and network issue
• Install. configure. and maintain computer system’s and peripherals
• Diagnose and resolve software and hardware problems
• Set up and configure user accounts, email. and security settings
• Conduct regular system maintenance and updates- Assist with network and serve administration tasks- Collaborate with team members to identity and implement IT solutions
• Document and communicate technical issues and resolutions to end users
• Irain and educate users on proper computer and soltware usage
• Stav up-to-date with the latest technology tends and advancement

- Diagnose and repair mobile phone hardware and sottware issues- Perform phone

assembly. disassembly. and component replacement

Conduct thorough testing and quality control of repaired phones

- Provide technical support and assistance to customers regarding phone functionality and troubleshooting

-Stay updated with new phone models, features, and technology advancements

-Maintain and update phone repair database and customers records- Keep inventory of phone parts and accessories and order replacements as needed collaborate with team members to identify and implement process improvements

-Ensure compliance with company policies and procedures related to phone repairs and customer service

• Setup customer and store orders
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
• Checked inventory and selected products from specific locations based upon availability.

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Client: Finishline

Provide first-level technical support to end users via phone, email, and ticketing system

• Troubleshoot and resolve hardware. software. and network issues
• Assist with password resets. account creations. and access management
• Escalate complex issues to appropriate teams or higher-level support
• Document and track all support requests and resolutions in the help desk ticKeting systen
• Ensure timelv resolution and tollow-un on oven tickets to meet service level agreements
• Assist with the deplovment and setup of new hardware and software
• Conduct user training and provide guidance on proper technology usage

_Collaborate with cross-functional teams to identify and implement IT solutions and Improvements