Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
CA Manager
Livin
Towson, MD
04.2024 - Current
Build student teams to collaborate how we can bring the most revenue and profit to the company.
Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Server
Barleys Backyard
Towson, MD
09.2023 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cultivated warm relationships with regular customers.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Tennis Coach
Howard County Recreation And Parks
Columbia, MD
04.2021 - 08.2023
Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
Enhanced player performance by implementing personalized training programs and providing constructive feedback.
Challenged athletes by consistently using positive reinforcement and gentle criticism.
Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
Collaborated with other coaching staff members to develop innovative training methods that maximized player potential.
Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Student Intern
Becca Neighburg Campaign
Laurel, MD
06.2021 - 12.2022
Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Performed administrative duties and staff support tasks.
Took meeting notes and compiled paperwork to support department.
Education
No Degree - Financial Economics
Towson University
Baltimore, MD
05.2026
High School Diploma -
Glenelg High School
Glenelg, MD
05.2022
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Memory retention
Hospitality service expertise
Sales Techniques
Safety awareness
Motivational leadership style
Active listening skills
Team Collaboration
Fast Learner
Affiliations
Phi Mu Sorority- Currently Social and Philanthropy Chair. As Social chair, I run all the social events such as date parties and formals. Then, as Philanthropy chair, I run our charity events to help our chapter raise money for our Philanthropy, which is the Children Miracle Network Hospital at Johns Hopkins