Arianna Mora
Orlando,FL
Summary
Results-driven retail leader with 4 years of experience in retail and hospitality operations. Promoted into leadership roles through strong performance and recognized for driving sales, coaching teams, delivering exceptional customer service, and managing daily store operations in high-volume environments. experienced in cash management, opening and closing producers, employees supervision, and creating a positive customer and team experience while consistently supporting business goals.
Overview
1
1
Language
5
5
years of professional experience
Work History
Cash Control Coordinator
Universal Orlando Resorts
Orlando, Florida
04.2025 - Current
- Monitored daily cash transactions for accuracy and compliance with company policies, mitigating potential financial risks.
- Processed cash deposits and reconciled discrepancies in financial records, ensuring accurate financial reporting.
- Resolved customer payment issues through thorough research and prompt assistance, enhancing customer satisfaction and trust.
- Enforced high customer service standards while addressing and resolving customer problems.
- Provided leadership during times of organizational change or crisis situations.
- Allocated tasks to team members according to their strengths.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Customer Service Manager
Banana Republic Factory Store
Orlando, Florida
08.2023 - 04.2025
- Managed daily operations of customer service team to enhance client satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Handled cash register operations efficiently and balanced daily cash drawers regularly.
- Resolved discrepancies in cash amounts through careful review and investigation methods.
Dealer Sales Representative
DJA auto center
Orlando, FL
08.2024 - 01.2025
- Developed strategies to increase sales volume and profitability within assigned territory.
- Negotiated competitive pricing and favorable terms of sale to enhance dealer relationships.
- Followed up with dealers via phone calls and emails to maintain high customer satisfaction and loyalty.
- Resolved dealer complaints related to product quality and service issues to improve retention and trust.
- Collaborated with internal teams on product launches or special projects.
- Welcomed customers at store entrance to assess needs and preferences. to determine wants or needs.
Retail Sales Associate
Banana Republic Factory Store
Orlando, FL
09.2021 - 08.2023
- Assisted customers with product selections and provided excellent service.
- Assisted customers with finding the right product for their needs.
- Educated customers on promotions and loyalty programs offered by the store.
- Collaborated with team members to achieve daily sales goals.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Participated in inventory management, including stock replenishment and organization.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
High School Diploma -
Lake Buena Vista High School
Orlando, FL05-2023
Associate of Arts -
Valencia College
Orlando, FL08-2026
Skills
- Customer service
- Financial reconciliation
- Team collaboration
- Conflict resolution
- Leadership skills
- Sales strategy
- Problem solving
- Cash handling
Languages
Spanish
Native/ Bilingual
Timeline
Cash Control Coordinator
Universal Orlando Resorts
04.2025 - Current
Dealer Sales Representative
DJA auto center
08.2024 - 01.2025
Customer Service Manager
Banana Republic Factory Store
08.2023 - 04.2025
Retail Sales Associate
Banana Republic Factory Store
09.2021 - 08.2023
High School Diploma -
Lake Buena Vista High School
Associate of Arts -
Valencia College