Arianna Osborne

• Mentored and trained new employees on company policies and procedures.
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer
• Provided support to staff members regarding their schedules or any changes that need to be made.

• Mentored and trained new employees on company policies and procedures.

• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

• Handling all shift scheduling for all waitresses, host, bar, ice cream employees

• Handled complaints from customers professionally while ensuring their satisfaction was achieved.

• Utilized effective leadership skills to motivate staff to reach goals and exceed expectations.

• Provided exemplary customer service while interacting with guests on a daily basis.

• Maintained excellent cash handling accuracy.

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
• Provided a high level of customer service to all clients.
• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
• Processed payments received from customers via cash or credit card transactions accurately and efficiently.
• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
• Assisted with completion of forms or sign-in procedures.
• Answered questions about company location and hours of operation.
• Entered data into company software system.
• Handled incoming and outgoing mail with timely attention.

• fit and adjust eyewear based on a prescription, and are also responsible for customer service, repairing broken frames or lenses, and teaching patients how to care for their glasses and contacts
• Prepared invoices for insurance companies detailing the cost of services rendered.
• Resolved customer complaints in a professional manner while demonstrating empathy.
• Maintained accurate records of customer orders and prescriptions using a computerized system.
• Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.