Rebekka Guerrero
Kosciusko,MS
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Four Corners Steak and Seafood Buffet. Proven ability to boost sales through effective upselling and guest engagement, while maintaining high standards of cleanliness and safety. Adaptable team player with excellent communication skills, ensuring seamless operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Four Corners Steak and Seafood Buffet
Kosciusko, MS
04.2023 - Current
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness of dining area to uphold health and safety standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Pre-loader
United Parcel Service, UPS
Kosciusko, MS
10.2022 - Current
- Ensured compliance with safety protocols and operational guidelines during loading processes.
- Conducted quality checks on packages to verify accuracy before dispatching shipments.
- Adapted quickly to changing workloads and priorities in a fast-paced environment.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
Education
GED -
Holmes Community College
Goodman, MSSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Sales techniques
Task prioritization
Positive and professional
Adaptable and flexible
Excellent communication
Timeline
Server
Four Corners Steak and Seafood Buffet
04.2023 - Current
Pre-loader
United Parcel Service, UPS
10.2022 - Current
GED -
Holmes Community College