Emily Nguyen
Summary
Person with well-trained experience in Sales and Customer Service in fast-paced environment. Outstanding communication skills in two different languages (English, Vietnamese.), remarkable cash-handling skills.
Overview
4
4
years of professional experience
Work History
Server
Pho House
06.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier and Tea Server
Gong Cha Tea House.
04.2018 - 06.2019
- Assisted customers and fulfilled their orders in the quickest manner
- Managed and handled cash with professional manner
- Administered and monitored company's daily sales reports.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier and Tea Server
Java Land Tea House
06.2016 - 12.2017
- Advised and assisted customers tea product concerns
- Managed and handled cash with professional manner
- Acknowledged dairy and beverage products with highly certified training courses.
Education
Associate of Arts - Business
Tarrant County College
High School Diploma -
Naaman Forest High School
Skills
- Bilingual (English, Vietnamese)
- Oral and Written Communication
- Analytical Skills
- Teamwork and Collaboration
- Critical Listener, Fast Learner
- Cash-Handling Skills
- Customer Relation
- Sales Skill
- Dairy and Beverage Knowledge
- Ability to Work Under High Pressure
- Self-Motivation and Discipline
- Interpersonal Skills with Strong Work Ethic
- Exceptional customer service
- Strong Work Ethic
- Problem-solving abilities
Languages
Vietnamese
Native or Bilingual
Timeline
Server
Pho House
06.2019 - 10.2020
Cashier and Tea Server
Gong Cha Tea House.
04.2018 - 06.2019
Cashier and Tea Server
Java Land Tea House
06.2016 - 12.2017
Associate of Arts - Business
Tarrant County College
High School Diploma -
Naaman Forest High School
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