Dedicated team member with excellent experience in the customer experience industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable, quick-learning team player with effective communication and the ability to work both independently and on a team with strong organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Aide
English Oaks
02.2023 - Current
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Caring for up to 16 patients at once.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maintained complete confidentiality with patient information to provide professional, secure medical services.
Participated in group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing, bathing, ambulating, and feeding.
Checked patient vitals such as temperature, blood pressure, and oxygen levels.
Employed mobility devices and hoyer lifts equipment to transfer patients from chairs to beds, following safety procedures to avoid injuries.
Warehouse Associate
Amazon Fulfillment Center
06.2022 - 02.2023
Prepared orders for shipment by picking, packing, and labeling merchandise.
Exceeded rate requirements on a daily basis.
Worked safely around moving machinery.
Manually loaded and unloaded materials from pallets, skids, platforms, cars, and other transport vehicles.
Checked packages and merchandise for damage and notified vendors.
Consistently lifted materials weighing as much as 80 pounds.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Built stable box walls in delivery truck for shipping
Easily trained on new roles within the company
Service Crew Member
Panda Express
02.2022 - 08.2022
Cleaned and maintained all areas of restaurant to promote clean image.
Answering 100+ calls daily
Deescalating customer issues/complaints in a respectful and appropriate manner.
Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Operated cash registers and POS systems, handling over $4000 in cash daily.
Calculated totals, processed payments and issued receipts.
Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Measured and recorded storage temperatures for frozen, cold and hot items.
Delegated tasks to employees, taking skill, availability and project needs into consideration.
Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
Worked well with teammates and accepted coaching from management team.