Arianna Pagan
Hilliard,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
School Bus Driver
Nassau County SchoolTransportation
08.2024 - Current
- Learned and adhered to safety regulations for transporting students.
- Assisted with pre-trip inspections to ensure bus readiness.
- Maintained accurate records of student attendance and behavior.
- Adapted to changing routes and schedules as needed.
- Communicated effectively with students and parents regarding transportation updates.
- Followed traffic laws and school policies while driving safely.
- Managed student behavior during transit to ensure a safe environment.
- Collaborated with school staff to address transportation needs and concerns.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Front Desk Receptionist
Hanna Eye Care
04.2022 - 01.2023
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Handled incoming mail and packages, distributing them to relevant staff members promptly.
- Scheduled appointments and maintained calendars for office personnel using scheduling software.
- Collaborated with team members to improve front desk operations and enhance customer service standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Worked closely with cross-functional teams to resolve medical coding discrepancies, optimizing data integrity.
- Served as an expert resource for colleagues on medical coding systems such as ICD-10, CPT, and HCPCS Level II coding conventions.
- Reduced errors in medical coding by carefully verifying diagnostic codes against patients'' charts.
Insurance Verification Specialist
Jacksonville Orthopaedic Institute San Marco
05.2019 - 05.2022
- Conducted insurance verification to ensure patient eligibility and coverage accuracy.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Utilized electronic health record systems to document verification processes efficiently.
- Communicated with insurance companies to obtain necessary authorizations and approvals.
- Reviewed and analyzed insurance policies to determine coverage limits and exclusions.
- Assisted patients in understanding their insurance benefits and claims process effectively.
- Maintained up-to-date knowledge of insurance regulations and industry best practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Worked effectively in fast-paced environ
- Collected room deposits, fees, and payments.
Education
No Degree - Billing And Coding
Florida State College
Jacksonville, FL05-2027
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Incident reporting
- Special needs assistance
- Emergency procedures
- Drug and alcohol testing
- DOT regulations
- Customer-oriented
- Data entry
- Medical coding experience
Languages
English
Full Professional
Certification
- Licensed CDL
- CPR Certified
Timeline
School Bus Driver
Nassau County SchoolTransportation
08.2024 - Current
Front Desk Receptionist
Hanna Eye Care
04.2022 - 01.2023
Insurance Verification Specialist
Jacksonville Orthopaedic Institute San Marco
05.2019 - 05.2022
No Degree - Billing And Coding
Florida State College
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