Arianna Rodriguez
Haverhill,Massachusetts
Summary
Dynamic professional with proven expertise in customer service and retail sales, notably at TJX Companies. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Demonstrated ability in cash handling and transaction processing, contributing to significant sales targets achievement. Skilled in fostering teamwork and collaboration, ensuring operational excellence and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
TJX Companies
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Lifeguard
Northshore YMCA
06.2022 - 11.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Retail Sales Associate
FYE
10.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Haverhill High School
Haverhill, MA06-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Customer engagement
- Retail sales
- Cash register operation
- Product knowledge
- Stocking and receiving
- Transaction processing
Timeline
Retail Sales Associate
TJX Companies
03.2024 - Current
Lifeguard
Northshore YMCA
06.2022 - 11.2023
Retail Sales Associate
FYE
10.2021 - 04.2022
High School Diploma -
Haverhill High School
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