Arianna Salinas
Corpus Christi,Texas
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
15
15
years of professional experience
Work History
Care Management Support Coordinator
Wellcare
Corpus Christi, TX
12.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with members .
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of member interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Providing support to moderate to high risk members.
- Documenting and maintaining non clinical member records.
- Collecting date for health risk screening.
Program Coordinator
Superior Health Plan
Corpus Christi, Texas
11.2019 - 10.2021
- Speak with Medicaid members to schedule home and telephonic assessments for renewal. Follow HIPPA regulations, before disclosing reason for call
- Review if member is eligible for waiver or non-waiver Medicaid benefits, upon eligibility members have benefits such as a home provider, attend adult day care, home modifications, delivered meals.
- Review if member is up for renewal for the year, schedule home, telephonic or telehealth assessment with assigned casemanager
- Verify members demographics with provider agency, adult day care or PCP offices
Care Manager Assistant
Driscoll Health Plan
Corpus Christi, Texas
07.2019 - 10.2019
- Provide technical support to the Utilization Management department
- Review authorization request for completeness, missing information required to fax forms back to PCP
- Review and authorize request using authorization tool such as Authorization Guide
- Attach faxed and authorized clinical to assigned nurse for review
- Ensure faxes, authorizations, referrals and phone calls are addressed at a timely manner
Support Service Technician
Driscoll Health Plan
Corpus Christi, Texas
03.2019 - 07.2019
- Ensure referrals, authorizations and calls are completed in a timely manner
- Verify members authorizations are completed with date, pcp signatures, correct service start date and end date, ICD–10 codes
- Submit authorizations to assigned case manager for review and approval
Optometrist Assistant/Receptionist
Coastal Bend Eye Center
Corpus Christi, Texas
06.2017 - 12.2017
- Verify members vision benefits for Medicaid or private insurance
- Assist members with frame selection for appropriate fit, style, price and comfort
- Handle administrative duties such as submitting patient insurance information, bookkeeping, client records, follow HIPPA guidelines
- Call members when glasses are ready for pick up, help adjust for fit and comfort
Optometric Assistant/Receptionist
Family Vision Associates
Corpus Christi, Texas
06.2014 - 04.2017
- Pretest patients before eye exam with optometrist
- Review vision benefits thru private insurance
- Schedule eye exam appointments
- Assist with glasses or contact lens selection
- Office support for technical staff and doctors
- Administrative support such as tracking inventory, recording sales, submitting patient insurance information, submitting patients’ glasses or contact lens orders
- Calling members when order has arrived, adjust glass for best comfort and fit, assist with contact lens insert and removal
Optician Technician
L.K. Jordan & Associates
Corpus Christi, Texas
01.2014 - 06.2014
- Pretest patients with various eye tests before seeing optometrist
- Verify vision insurance benefits, review out of pocket fees, annual frame or contact lens allowance
- Assist with frame, lens and upgrade selection
- Adjust with frame adjustment at pick up
- Train patients with insertion and removal of contact lens
Home Provider
Visiting Angels
Corpus Christi, Texas
02.2013 - 12.2013
- Monitor clients physical and mental condition
- Help with daily household duties such as laundry, house cleaning, cooking and grooming
- Assist client with walker, cane, wheelchair and bed lift
- Prepare and serve meals and snacks within client’s diet
- Take clients to scheduled doctor appointments, therapy and grocery shopping
Bus Attendant
Corpus Christi Independent School District
Corpus Christi, Texas
06.2012 - 02.2013
- Pick up and drop off students from home and drop off at designated school
- Provide a safety transportation to all students such as locking wheelchairs, wearing safety belts, having students stay seated while bus on route
- Providing a clean and sanitary bus with mopping, using Clorox wipes on seats, handrails
Home Provider
Dor-An's Home Health Services, Inc.
Corpus Christi, Texas
04.2010 - 07.2012
- Assist client with medications
- Help with daily household duties such as cleaning, laundry, cooking and grooming
- Assist with doctor appointments, grocery shopping, errands
- Assist with wheelchair, walker, cane and bed lifts
Education
Roy Miller High School
Corpus Christi, TX05.2021
Skills
- Customer Service
- Home Health
- Documentation
- Billing
- Excel
- Insurance Verification
- Customer service
- Date entry
- Microsoft Excel
- Microsoft outlook
- Call center
- Medicaid and Medicare
Languages
Spanish
English
Timeline
Care Management Support Coordinator
Wellcare
12.2022 - Current
Program Coordinator
Superior Health Plan
11.2019 - 10.2021
Care Manager Assistant
Driscoll Health Plan
07.2019 - 10.2019
Support Service Technician
Driscoll Health Plan
03.2019 - 07.2019
Optometrist Assistant/Receptionist
Coastal Bend Eye Center
06.2017 - 12.2017
Optometric Assistant/Receptionist
Family Vision Associates
06.2014 - 04.2017
Optician Technician
L.K. Jordan & Associates
01.2014 - 06.2014
Home Provider
Visiting Angels
02.2013 - 12.2013
Bus Attendant
Corpus Christi Independent School District
06.2012 - 02.2013
Home Provider
Dor-An's Home Health Services, Inc.
04.2010 - 07.2012
Roy Miller High School