Arianna Santos
San Diego,CA
Summary
Highly-motivated Human Service Specialist with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready for a new position that involves in-depth knowledge of county program forms, procedures and policy systems.
Overview
15
15
years of professional experience
Work History
Human Services Specialist
County of San Diego Health & Human Services Agency
Lemon Grove
09.2023 - Current
- Provided face-to-face support to individuals experiencing homelessness while demonstrating independent work capabilities and efficient multitasking in a fast-paced setting.
- Utilized strong time management and customer service skills when assessing eligibility for General Relief, CalFresh, CalWORKs, and Medi-Cal through effective utilization of CalSAWS, CalHEERS, MEDS and Clarity applications.
- Conducted fieldwork in various challenging locations that required physical stamina alongside collaborative efforts with community partners, including un-uniformed outreach initiatives and engagement with multi-disciplinary teams law enforcement (HOT), local city (Caltrans) and community partners such as Salvation Army, PATH, Home Start, EQUUS, Mc Alister, PERT clinicians and Health and Human Services Agency Social Workers II-III.
Warehouse Worker
Department of Navy
Coronado
08.2019 - Current
- Managed shipment handling, inventory processing, and product stocking in warehouse.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained accurate inventory records using computerized tracking systems.
- Collaborate closely with other departments on special projects as needed.
- Reported problems regarding shipping errors or damages.
- Organized warehouse space for efficient storage of products.
- Verified accuracy of incoming shipments against purchase orders.
Human Services Specialist
County of San Diego Health & Human Services Agency
Chula Vista
05.2022 - 08.2023
- Conducted personal interviews with clients to gather and validate financial, demographic, medical, and relevant information for eligibility assessment of Cash Aid, Medi-Cal, CalFresh.
- Interpreted and communicated regulations, requirements, legal rights, and responsibilities to clients; addressed inquiries and resolved concerns from clients and external agencies.
- Verified eligibility data and clarified discrepancies with County departments and outside agencies.
- Maintain security and confidentiality of files, records, and documents.
- IAR- Initial Application Review Unit,
- CALHEERS Open Enrollment Specialized Unit
Housing Specialist I
County of San Diego Health & Human Services Agency
San Diego
08.2021 - 10.2022
- Determine eligibility for COVID response- Emergency rental assistance programs.
- Reviewed applications and documents for accuracy and completeness.
- Communicated with housing managers and rental agencies on behalf of clients.
- Effectively oversaw the management of 50+ cases weekly.
Ophthalmic Medical Technician
Pack & Bianes Vision Care Optometry
Chula Vista
08.2017 - 12.2020
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
- Scheduled appointments for patients using an electronic scheduling system.
- Administered medications to patients pre-and post-operatively.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Assistant Manager
GUESS Factory
San Ysidro
11.2013 - 11.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Patient Relations Coordinator
West Coast Eye Care Assoc
La Mesa
06.2009 - 10.2011
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Scanned documents into EHR systems according to established protocols.
- Processed incoming mail such as invoices, payments and correspondence.
- Maintained a filing system for patient records and physician orders.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Processed referrals from primary care physicians and specialists as needed.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Provided administrative support to clinical staff as needed.
Education
Medical Assistant - Medical Assisting
Pima Medical Institute
Albuquerque, NM03-2009
Skills
- Multicultural Competence
- Client support and assistance
- Strong empathy
- Effective Written and verbal communication
- Networking Events
- Proficient in Microsoft Office
- Problem-solving abilities
- Attention to Detail
Languages
spanish
Native/ Bilingual
Timeline
Human Services Specialist
County of San Diego Health & Human Services Agency
09.2023 - Current
Human Services Specialist
County of San Diego Health & Human Services Agency
05.2022 - 08.2023
Housing Specialist I
County of San Diego Health & Human Services Agency
08.2021 - 10.2022
Warehouse Worker
Department of Navy
08.2019 - Current
Ophthalmic Medical Technician
Pack & Bianes Vision Care Optometry
08.2017 - 12.2020
Assistant Manager
GUESS Factory
11.2013 - 11.2016
Patient Relations Coordinator
West Coast Eye Care Assoc
06.2009 - 10.2011
Medical Assistant - Medical Assisting
Pima Medical Institute
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