Arianna Snell
Houston,TX
Summary
Dependable Certified Nurse's Aide serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Target
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Patient Access Representative
Broadlawns Medical Center
11.2021 - 07.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Care Technician
UnityPoint-Lutheran Hospital
02.2021 - 01.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Benefits Counselor
Mercer
07.2019 - 06.2020
- Consulted with and counseled employees on eligibility for insurance, amounts of coverage and claims procedures.
- Prepared enrollment and benefits documentation and disseminated communications and changes in coordination with HR managers.
- Acted as first point of escalation for employees on enrollments, verifications and claims and coverage issues.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Front End Lead
Bed Bath and Beyond
06.2016 - 04.2018
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Arts - Sociology
Lonestar Community College
Cypress, TX07.2024
Certificate - Certified Nurse's Aide
Des Moines Area Community College
Ankeny, IA08.2020
High School Diploma -
Interstate 35 High School
New Virginia, IA05.2018
Skills
- Patient Education
- HIPAA Compliance
- Quality Assurance
- Appointment Scheduling
- Multitasking and Organization
- Registration and Admissions
- Insurance Verification
- Problem-Solving
- Financial Procedures Adherence
- Patient Check-In
- EMR Updating
Certification
- Certified Nurses Assistant, 318705
- BLS, 07/28/20
Timeline
Barista
Target
10.2022 - Current
Patient Access Representative
Broadlawns Medical Center
11.2021 - 07.2022
Patient Care Technician
UnityPoint-Lutheran Hospital
02.2021 - 01.2022
Benefits Counselor
Mercer
07.2019 - 06.2020
Front End Lead
Bed Bath and Beyond
06.2016 - 04.2018
Associate of Arts - Sociology
Lonestar Community College
Certificate - Certified Nurse's Aide
Des Moines Area Community College
High School Diploma -
Interstate 35 High School