Arianna STALLWORTH

Roles; Cashier, Prep, Front Line, Dish Washer (Occasionally), Digital Orders

● Serve customers in eating place specialized in fast service and carry-out food
● Clean and organize eating, service and kitchen area
● Communicate with customers regarding orders, comments, and complaints
● Select food items from serving or storage areas and place them in dishes,
on serving trays, or in takeout bags
● Collect and return dirty dishes to the kitchen for washing
● Wash dishes, cooking utensils, and serving trays
● Increasing customer satisfaction by resolving issues
● Maintained excellent attendance record, and punctuality

Accomplishments; Wage Increase $11-13.15

Reason for leaving; Relocated, transferred to closer commute.

Roles; Cashier, FOH, Outside Order-taker, BOH, Dining Room Duty, Digital Orders,
Closer

● Prepare, assemble and serve products to food stations
● Courteously greet guests, take orders, explain and suggest menu items
● Ensure that products and guest experience are consistent with our brand,
culture, and standard of excellence
● Maintain a sanitary and safe restaurant by mopping, sweeping floors,
removing trash, cleaning and equipment care
● Communicate clearly with fellow team members and leaders
● Maintain a sanitary and safe restaurant by mopping, sweeping floors,
removing trash, cleaning equipment, and keeping restrooms clean
● Show up on time for scheduled shift

Reason for leaving; Work and School Scheduling complications.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Used POS system to accurately enter orders and process payments.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning

Reason for leaving; School Commute

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Kept accounts in balance and ran daily reports to verify totals.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Enforced policies and procedures to increase efficiency.
• Prepared reports on guest satisfaction levels and other metrics.
• Monitored staff performance and provided feedback and guidance.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Stored guest valuables in safe and individual boxes for security.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Reset and cleaned tables quickly to prepare for new customers.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Reason for leaving; Lack of Advancement Opportunities, Scheduling Complications

• Carefully packaged finished products and prepared for shipment.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Performed quality checks on finished products to identify and address discrepancies.
• Inspected and adjusted work performed to meet expectations.
• Participated in training sessions to enhance skills and knowledge.
• Loaded and unloaded parts on production line to establish smooth operations.
• Weighed and measured items to prevent waste and meet quality standards.
• Monitored machinery to identify concerns, make corrections, or report complex problems.
• Coached fellow workers to operate machines properly and comply with safety procedures.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Reason for leaving; Scheduling Complications