Arianna Thomas
Portsmouth
Summary
Driven by a strong background in community services and customer relations, I excel in roles requiring empathy and leadership. At Arby's, I enhanced customer satisfaction through exceptional service and team collaboration. Skilled in motivational techniques and problem-solving, I thrive in dynamic environments, consistently aiming to exceed employer expectations without compromising on quality or efficiency. Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Assistant
Student Success Center
1400 Brush Row Road Wilberforce, Ohio
08.2023 - Current
- Supported academic programs by organizing events and managing schedules.
- Trained new student assistants on administrative processes and tools used in the office.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Developed informational materials for student orientation, improving resource accessibility.
Childcare Provider
Self Reliance Group Home
Portsmouth, OH
03.2023 - Current
- Supported academic development through homework assistance.
- Instructed students in essential life skills like cooking, cleaning, and financial management.
- Effectively managed challenging behaviors while promoting positive relationships with children from diverse backgrounds.
- Supervised daily activities to ensure safety and engagement among children.
- Monitored children's behavior, providing guidance and support to promote positive interactions.
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Led daily activities and programs to enhance residents' social skills and community engagement.
Site Coordinator
Breakthrough Cincinnati
Cincinnati, OH
05.2025 - 08.2025
- Coordinated logistics for educational programming, ensuring seamless execution and support for students and staff.
- Developed training materials to enhance staff effectiveness in program delivery and participant engagement.
- Managed communication channels between stakeholders to facilitate collaboration and address program needs efficiently.
- Implemented feedback mechanisms to assess program effectiveness and identify areas for continuous improvement.
- Oversaw scheduling of events, optimizing resource allocation to maximize participation and impact on community outreach.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Accurately documented all onsite issue
Crew Member
Arby's
Portsmouth, OH
05.2020 - 06.2023
- Stored food trays in refrigerated storage cabinets or placed them over food warmers for immediate service.
- Cleanliness, Customer Service, and Food Preparation
- In charge of taking orders from customers.
- Managed cash register tasks like processing orders, handling payments and giving back correct change.
- Double-checked orders for accuracy and bagged meals for transport.
- Greeted customers, offered help, and provided knowledgeable assistance.
- Kept the food preparation areas clean, sanitized, and well-organized.
Child Care Helper
Fourteenth Street Community Center
Portsmouth, OH
06.2018 - 12.2019
- Taught children how to make paintings, drawings, paper crafts, and decorations as well as other crafts and activities to help them develop their gross and fine motor skills.
- Was in charge of activities for over 30 children ranging in age from 5 to 12.
- Assisted children in developing motor skills in preparation for school
- Kept track of the children's behavior, the food they ate, and the medications they were given.
- Prepared nutritious foods and beverages for children based on dietary recommendations and personal preferences.
- Created a fun and safe learning environment for a group of children with a variety of learning styles.
Education
Bachelor of Science - Social Work, Psychology
Central State University
Wilberforce, OH01.2026
High School - N/A
Portsmouth High School
Portsmouth, OH01.2022
Skills
- Exceptional time management skills
- Problem Solver
- Active listening skills
- Positive and friendly
- Sales Training
- Empathy Development
- Community Outreach
- Customer Service
- Child supervision
- Flexibility
- Coaching techniques
- Leadership development
- Behavioral Support
- Patience and empathy
- Behavior management techniques
- Child safety procedures
Accomplishments
- Deans List
- Academic Recognition
- GPA 4.0 fall 2025 semester (3.55 overall)
- Honor Roll student in high school and currently in college
- Perfect Attendance (Kindergarten- Senior Year in High School)
- Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
Certification
- QPR Suicide Prevention Certified
- First Aid/CPR Certified
- Mental Health First Aid Certified
Timeline
Site Coordinator
Breakthrough Cincinnati
05.2025 - 08.2025
Student Assistant
Student Success Center
08.2023 - Current
Childcare Provider
Self Reliance Group Home
03.2023 - Current
Crew Member
Arby's
05.2020 - 06.2023
Child Care Helper
Fourteenth Street Community Center
06.2018 - 12.2019
Bachelor of Science - Social Work, Psychology
Central State University
High School - N/A
Portsmouth High School
ADDITIONAL INFORMATION
- Activities:
- Alpha Kappa Alpha Sorority Inc. Member
- New Age Modeling organization Co-Head Walking Coach 2023-2024
- New Age Model organization Vice President 2025-2026
- Miss Portsmouth 2021
- Wings of Hope Team Leader, 2018-2022
- Contestant in the Black and Gold Pageant Fall 2024 (Alpha Phi Alpha Fraternity Inc. Pageant at Central State University)
- Student Leader
- Mentor
- Pirate Ambassador (I help the freshman on campus with move in and being successful in college)