Arianna V Alonzo
Buchanan,USA
Summary
Dynamic customer service professional with hands-on experience at Home Depot, excelling in conflict resolution and operational efficiency. Bilingual in English and Spanish, I leverage strong leadership and problem-solving skills to empower teams and enhance customer satisfaction. Proven ability to manage escalated issues and deliver exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Resolutions Expeditor
Home Depot
09.2021 - Current
- Takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing available resources.
- Ensures all responses are handled within designated timeframes, maintaining accountability to resolution-level service standards.
- Uses multitasking and organizational skills to work through cases in a timely manner and close them before their expected deadlines.
- Takes ownership of customer issues from initiation through resolution, coordinating across senior internal teams and external partners to drive timely and satisfactory outcomes.
- Manages various administrative functions across the department, including case documentation, reporting, and internal coordination across departments and lines of business.
Customer Service Representative
The Home Depot Inc
09.2021 - 10.2022
- Taking inbound calls and assisting customers with order and account-related issues.
- Offering markdowns and solutions that promote loyalty and enhance our customers' experience.
- Showing empathy and listening to our customers so we know how to best help.
- Providing top-tier customer service by using feedback to improve our behaviors.
- Building rapport with our customers and sharing our values.
- Communicating detailed and sometimes sensitive information with our peers and vendors to assist customers.
Guest Advocate
Target
11.2019 - 09.2021
- Responsible for managing the cash register, processing transactions, and handling monetary exchanges.
- Responsible for promoting and selling charge cards, and debit cards.
- Committed to providing exceptional customer service to all clients.
- Assisted other departments when needed to maintain efficient operations.
- Maintained an organized workspace while stocking merchandise.
- Identified opportunities for improvement in operational processes.
Cashier
JCPenney’s
03.2019 - 10.2019
- Responsible for welcoming customers and aiding them as they enter the store.
- Process payments by applying coupons, issuing receipts, and bagging merchandise.
- Maintain the presentation of the area by ensuring merchandise is organized, and properly stocked.
- Handle the opening and closing of the cash register.
- Deliver exceptional customer service by informing customers of available deals
- Involved in training new employees to ensure they are knowledgeable in all aspects of their roles.
Cashier
Macy’s
11.2018 - 02.2019
- Assisting customers with their inquiries and needs.
- Greeting customers, providing product information, guiding them to fitting rooms, and handling transactions at the cash register.
- Processing payments, applying coupons and promotional codes, issuing receipts, and packaging items upon the completion of transactions.
- Restocking merchandise on racks and shelves while ensuring a tidy, visually appealing sales environment.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier
GameStop
10.2018 - 12.2018
- Delivered exceptional customer service to patrons across the store, offering valuable insights into the electronic gaming industry, including trending titles and consoles.
- Required a strong passion for video games across various genres.
- Able to thrive in a fast-paced environment, demonstrating patience with diverse customers, while efficiently operating a point-of-sale system.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Dunkin’ Donuts
03.2018 - 07.2018
- Responsible for operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Regularly clean workstations, brew and grind coffee, restock cups and food items, and assist bakers. Prepare for customer inquiries by studying products, services, and customer service processes.
- Respond to customer inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying the customer's understanding of the information and answer.
- Improve quality service by recommending improved processes, identifying new products, and service applications.
- Update job knowledge by participating in educational opportunities.
- Accomplish customer service and organizational mission by completing related results as needed.
Education
High School Diploma -
Sprayberry High School
05-2018
Some Collage -
Kennesaw State University
Skills
- Bilingual (English, Spanish)
- Excellent interpersonal and communication skills
- Highly organized
- Excellent computer skills
- Motivated and focused multitasker
- Hands-on and diverse experience in customer service
- Proficient in Microsoft Office Suite
- Excellent collaborator
- Customer service excellence
- Operational efficiency
- Conflict resolution
- Problem solving
- Leadership and team management skills
- Proficient in Microsoft Office applications
- Proficient in CRM systems
- Team leadership
- Escalation management
Volunteer Experience
- Hosted Team meetings
- Mentoring
- Trained in LOD
- Participated in VOA
- Participated in High School marching band Leadership Program
- Volunteered in various Home Depot Projects
- Participated in Town Halls
- Participated in multiple Mentorship programs within Home Depot
Recognition
Homer award- Excellent Customer Service 3x
Homer award- Entrepreneurial Spirit
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Resolutions Expeditor
Home Depot
09.2021 - Current
Customer Service Representative
The Home Depot Inc
09.2021 - 10.2022
Guest Advocate
Target
11.2019 - 09.2021
Cashier
JCPenney’s
03.2019 - 10.2019
Cashier
Macy’s
11.2018 - 02.2019
Cashier
GameStop
10.2018 - 12.2018
Cashier
Dunkin’ Donuts
03.2018 - 07.2018
Some Collage -
Kennesaw State University
High School Diploma -
Sprayberry High School
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