Arianna Villagran
Tucson,AZ
Summary
Dedicated healthcare professional equipped to support ophthalmologists in delivering high-quality patient care. Skilled in assisting with eye examinations, maintaining medical equipment, and managing patient records. Strong focus on team collaboration and adapting to changing needs to ensure optimal outcomes. Known for reliability, precision in tasks, and patient-centered approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ophthalmologist Assistant
Banner
Tucson, AZ
05.2024 - Current
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Improved office efficiency by maintaining accurate patient records and scheduling appointments.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
MRI TECHNOLOGIST ASSISTANT
Radiology Limited
Tucson, AZ
09.2023 - 04.2024
- Assisted MRI Technologists in preparing and organizing patient files prior to imaging procedures
- Conducted pre-screening interviews with patients to assess their eligibility for imaging tests
- Maintained a clean, sterile environment in the MRI suite at all times
- Responded quickly and effectively to emergency situations involving patients or equipment malfunctions
- Followed safety protocols and guidelines during all imaging procedures
- Monitored patient comfort levels throughout examinations while adhering to HIPAA regulations
- Assisted in positioning patients correctly within the scanner before imaging was initiated
- Put patients at ease by explaining procedures and responding to questions or requests
- Provided headphones and earplugs to patients to improve comfort and reduced unpleasant noise
OPHTHALMIC MEDICAL TECHNICIAN/LEAD
Arizona Eye Consultants
Tucson, AZ
04.2022 - 09.2023
- Ensured that all equipment was properly calibrated and functioning correctly
- Utilized knowledge of anatomy and physiology to assess patients' vision needs
- Processed insurance claims forms timely and accurately
- Prepared exam rooms by stocking supplies and ensuring proper sanitation standards were met
- Maintained accurate patient records in accordance with HIPAA regulations
- Performed ophthalmic examinations, including visual acuity tests, tonometry, refraction and lensometry measurements
- Monitored inventory levels of medical supplies regularly
- Documented medical history information into electronic health records system accurately and efficiently
- Conducted visual field tests to measure field of vision
- Sterilized ophthalmic and surgical instruments
CUSTOMER SALES ASSOCIATE/CASHIER
Marshalls
Tucson, US
12.2021 - 04.2022
- Determined needs and advised customers on purchases
- Uphold company standards for brand and merchandise presentation
- Handled cash and credit transactions, giving correct change and processing orders
- Consistently organized and restocked display racks to keep the store ready for customer needs
FRONT DESK RECEPTIONIST
Americas Rehab Campuses
Tucson, US
01.2020 - 05.2020
- Welcomed clients and visitors and directed to appropriate departments
- Coordinated schedules and appointments using Microsoft Outlook and Google Workspace
- Relayed messages promptly to proper parties
- Cleaned and organized lobby and reception areas and set up coffee station for visitors
- Answered heavy volume phone calls and handled high traffic lobby area
CUSTOMER SERVICE REPRESENTATIVE
Comcast
US
04.2018 - 12.2019
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
RECEPTIONIST/PAYROLL ADMINISTRATOR
Cascade Electric
US
11.2016 - 04.2018
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Processed timesheets and calculated payments owed to the organization's salaried and hourly employees
- Maintained the correct balance and necessary funding in cash, payroll and tax payment accounts
Education
COURSEWORK TOWARDS EMERGENCY MEDICAL TECHNICIAN -
PMI
Mesa, Arizona09.2015
COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Nogales High School
Nogales, Arizona05.2015
Skills
- Staff Training
- Patient Communication
- Anatomy Knowledge
- Organizational Skills
- HIPAA Compliance
- MRI Safety Protocols
- Customer Service
- Multitasking Abilities
- Interpersonal Skills
- Teamwork and Collaboration
- Effective Communication
Certification
AHA Basic Life Support
Timeline
Ophthalmologist Assistant
Banner
05.2024 - Current
MRI TECHNOLOGIST ASSISTANT
Radiology Limited
09.2023 - 04.2024
OPHTHALMIC MEDICAL TECHNICIAN/LEAD
Arizona Eye Consultants
04.2022 - 09.2023
CUSTOMER SALES ASSOCIATE/CASHIER
Marshalls
12.2021 - 04.2022
FRONT DESK RECEPTIONIST
Americas Rehab Campuses
01.2020 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
Comcast
04.2018 - 12.2019
RECEPTIONIST/PAYROLL ADMINISTRATOR
Cascade Electric
11.2016 - 04.2018
COURSEWORK TOWARDS EMERGENCY MEDICAL TECHNICIAN -
PMI
COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Nogales High School