Summary
Overview
Work History
Education
Skills
Timeline

HEATHER SLEEP

J
WATERFORD,Michigan

Summary

Customer-oriented, general Advisor with 13 years of experience in speaking with customers about how to enroll in My Rewards and how they can redeem their points. Also was and advisor for OnStar for customers just purchasing new vehicles.

In the Navy, I made specialist doctor's appointments for service members and made sure they knew when the appointments were and where.

Looking for position that is WFH preferable.

Overview

29
29
years of professional experience
4
4
years of post-secondary education

Work History

GM Rewards Advisor

Teleperformance USA
08.2021 - 01.2024
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

OnStar Advisor

Teleperformance USA
11.2012 - 09.2021
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Anticipated responses and prepared clear and articulate answers
  • Gathered and analyzed customer feedback to inform product and service improvements

US Navy

United States Naval Service
Camp Pendleton, CA
02.1995 - 08.1999

I was a Hospital Corpsman. Worked in making sure that patients knew where they had appointments and how to get there. Also made sure that they knew about the Dr appointments.

  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Arts - Interior Design

International Academy of Design & Technology, Detroit, MI
05.2001 -

High School Diploma -

Pontiac Central High School, Pontiac, MI
09.1990 - 08.1994

Skills

Human Resources Management

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Timeline

GM Rewards Advisor - Teleperformance USA
08.2021 - 01.2024
OnStar Advisor - Teleperformance USA
11.2012 - 09.2021
International Academy of Design & Technology - Bachelor of Arts, Interior Design
05.2001 -
US Navy - United States Naval Service
02.1995 - 08.1999
Pontiac Central High School - High School Diploma,
09.1990 - 08.1994
HEATHER SLEEPJ