Arian Naomi Jennings
New Richmond,WI
Summary
Active and empathetic listener able to assist customers and patients to provide excellent service and support. Strong problem-solving abilities to effectively communicate and resolve disputes for patients. Works effectively with team members to insure the best customer service is provided. A genuine desire to help others and maintain the companies values and goals
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Medical Appointment Scheduler
HealthPartners
12.2017 - 05.2023
- High volume calls from patients seeking to schedule appointments and procedures. Managed between 150-200 calls daily depending on time and day of the week where call volumes would peak.
- Resolved patient complaints with empathy while sending messages to their respected medical providers.
- Ability to de-escalate callers and provide satisfactory service.
- Helped to train new employees.
- Worked with providers to reschedule appointments if provider was unable to meet patients that day.
- Managed to take hundreds of calls daily while scheduling appointments, procedures, sending refill requests and sending messages directly to providers.
Outbound Call Center Payment Collector
HealthPartners Park Nicollet
07.2013 - 12.2017
- Called 100 patients daily off a queue to patients regarding their current active balance within the hospital and clinic.
- Extended compassion and empathy providing information on financial assistance and payment plans.
- Trained new employees on procedures and processes.
- Reduced delinquent account rates and provided patient satisfaction.
- Maintained accurate records in EPIC system of account status, payment and contact history.
- Strengthened interpersonal skills while serving the community.
Daycare Teacher
Sacred Heart Church And School
03.2010 - 07.2013
- Provided a safe and nurturing environment for up to ten children daily as a solo caretaker at the facility according to state standards.
- Taught pre-kindergarten basics and assisted children with projects.
- Developed relationships with parents and communicated effectively on their childs daily progress
Education
General Studies
Crown College
Saint Bonifacius, MNPsychology
Augsburg College
Minneapolis, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patient resolution
- Appointment Scheduling
- High volume call centers
- Working with medical providers
- Sending medication refill requests to pharmacy's
- Payment Collecting
Timeline
Customer Service Representative/Medical Appointment Scheduler
HealthPartners
12.2017 - 05.2023
Outbound Call Center Payment Collector
HealthPartners Park Nicollet
07.2013 - 12.2017
Daycare Teacher
Sacred Heart Church And School
03.2010 - 07.2013
General Studies
Crown College
Psychology
Augsburg College
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