ARIANNE BAIN
Long Beach,CA
Summary
Goal-oriented Team Manager with over 5 years of extensive leadership experience in Customer Service. Dedicated to meeting team performance objectives and achieving set targets. Well-versed in providing thorough training, setting team goals, and developing innovative strategies. Possesses superb oral and written communication skills, excellent time management, and leadership abilities for ensuring efficient team performance and successful goal attainment.
Overview
19
19
years of professional experience
Work History
Operations Supervisor, Legal Team Lead
Litigation Legal Insight, LLC
10.2023 - Current
- Lead employee relations through effective communication, coaching, training, and development.
- Empower employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Identify and correct deficient performance and behaviors to achieve maximum productivity.
- Facilitate cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Consistently meet or exceed departmental goals by effectively managing resources and establishing clear objectives for the team.
- Led team meetings to align goals and enhance communication among staff members.
- Analyzed operational data to identify trends and recommend process improvements.
- Coordinated cross-departmental collaboration to resolve issues promptly and effectively.
- Developed performance metrics to monitor team effectiveness and drive continuous improvement initiatives.
- Streamlined workflow processes, resulting in improved productivity and reduced downtime.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Team Leader, Supervisor
American Botanical Pharmacy
05.2024 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Administered supervisory functions, including escalations, employee scheduling, and revising the training guidelines for new hires.
- Championed customer experience in a call center environment by taking escalated calls/emails and leading a customer service team.
- Determined, monitored, and flagged certain accounts for bad credit and/or fraud and created step-by-step guides for handling and recognizing possible fraud calls from risky calls.
SENIOR CORPORATE AGENT
Beachbody LLC
11.2020 - 10.2023
- Resolve customer service issues using company processes and policies while providing timely/prompt updates to customers.
- Address client questions and complaints in person or through the phone. Research/resolve client conflicts to maintain key accounts.
- Manage product/service concerns for retention and sales. Process, schedule, and execute orders for new/established customers.
- Strategically boost team spirit and performance by communicating clear service expectations and quality goals to each member.
- Coordinate service responses for high-value customers with complex issues as a senior representative of the Diamond Line team.
DIRECT SALES REPRESENTATIVE
Spectrum
06.2016 - 10.2020
- Sold products and services in the field for Spectrum. Visited potential and current customers at personal and business locations to promote products while discussing service level agreements and possible upgrades of services with customers.
- Helped train new hires weekly. Submitted monthly sales reports while writing proposals, setting up contracts, and finalizing deals.
- Communicated with customers as soon as issues arose to determine a resolution before the problem escalated immediately.
- Identified prospective customers using lead-generating methods and performed an average of 50 cold door knocks daily.
EMERGENCY ROADSIDE SERVICE REPRESENTATIVE
AAA
01.2013 - 06.2016
- Recognized and diffused escalated situations professionally. Displayed a positive tone with members, contacts, and coworkers.
- Provided an effective and timely resolution of a range of member inquiries, placing appropriate levels of urgency on each contact.
- Actively listened, built rapport, and displayed empathy to customers while developing outstanding customer satisfaction/loyalty.
- Answered over 100 calls daily in a high-volume work environment with fast-paced and rapidly changing demands and tasks.
ACCOUNT SERVICES REPRESENTATIVE
Cox Communications
02.2008 - 06.2011
- Answered an average of 80 daily calls, addressing customer inquiries, solving problems, and providing new product information.
- Provided an outstanding customer experience to generate loyalty. Received reviews acknowledging customer service skills.
- Directed calls to appropriate individuals/departments. Assisted the collections department in settling debts and escalations.
Education
Program -
College of Southern Nevada
Las Vegas, NVEnglish Program -
El Camino College
Torrance, CASkills
- Call Center & E-commerce
- Marketing & Sales Strategies
- Invoicing & Credit Card Processing
- Employee Training & Development
- Process Improvements & Efficiency
- Business Growth & Sales Optimization
- Salesforce Management & Administration
- Sales Planning
- Forecasting
- Presentations
- Risk Management & Assessment
- Problem Solving & Issue Resolution
- Strategic Analysis & Tactical Planning
- Competitive Analysis & Pricing Strategy
- Microsoft Office Suite
- Lotus Notes
- Typing: 60 WPM
- Remote team management
- Motivational skills
- Influencing skills
Timeline
Team Leader, Supervisor
American Botanical Pharmacy
05.2024 - 10.2024
Operations Supervisor, Legal Team Lead
Litigation Legal Insight, LLC
10.2023 - Current
SENIOR CORPORATE AGENT
Beachbody LLC
11.2020 - 10.2023
DIRECT SALES REPRESENTATIVE
Spectrum
06.2016 - 10.2020
EMERGENCY ROADSIDE SERVICE REPRESENTATIVE
AAA
01.2013 - 06.2016
ACCOUNT SERVICES REPRESENTATIVE
Cox Communications
02.2008 - 06.2011
English Program -
El Camino College
Program -
College of Southern Nevada