Arianne Dickson
San Antonio,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
San Antonio, TX
04.2023 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational best practices and performance standards.
- Conducted performance evaluations, providing feedback to improve employee effectiveness.
- Collaborated with management to develop strategies for operational efficiency and cost reduction.
- Resolved customer complaints swiftly, enhancing overall service quality and satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Curbside Shopper
H-E-B Grocery
San Antonio, TX
03.2024 - 11.2025
- Utilized H-E-B's online ordering system to efficiently manage and track customer orders.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Evaluated workflow processes, identifying opportunities for enhancements in order picking efficiency and accuracy.
- Led initiatives to improve communication between curbside operations and store departments, promoting seamless customer experiences.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
Restaurant Team Leader
Whatabuger
San Antonio, TX
11.2019 - 05.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved guest concerns promptly, fostering a positive dining experience and building rapport.
- Greeted guests pleasantly and answered menu questions.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Led team initiatives to promote special menu items, resulting in increased sales during promotional periods.
- Collaborated with team members to ensure efficient food preparation and service processes.
- Assisted in training new staff on operational procedures and customer engagement strategies.
Education
BBA - Business Management
The University of Texas At San Antonio
San Antonio, TX05-2027
Associate of Arts - Art Education
Northwest Vista College
San Antonio, TX05.2026
Skills
- Staff leadership
- Employee training
- Mentoring and coaching
- Team development
- Sales strategies
- Customer service focus
- Quality assurance
- Interpersonal skills
- Payment processing
- Decision-making
Certification
Food Handler and Serv Safe Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Curbside Shopper
H-E-B Grocery
03.2024 - 11.2025
Shift Manager
McDonald's Restaurant
04.2023 - Current
Restaurant Team Leader
Whatabuger
11.2019 - 05.2022
BBA - Business Management
The University of Texas At San Antonio
Associate of Arts - Art Education
Northwest Vista College