Madison Harbin
Carleton,MI
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Smoothie King
Livonia & Woodhaven, MI
08.2023 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Assigned tasks to employees and monitored progress of projects.
Shift Manager
Burger King
Woodhaven, MI
12.2020 - 12.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Performed continuous evaluations of employee performance and service levels.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
Education
Robotic Programming -
MIAT/UTI
Canton12-2025
High School Diploma -
Summit Academy
Romulus06-2023
Some College (No Degree) - Astrophysics
Schoolcraft
LivoniaSkills
- Customer service
- Team building
- Employee training
- Food safety compliance
- Staff leadership
- Health inspections
- Employee scheduling
- Inventory management
- Food presentation
- Workflow coordination
- Performance improvement
- Serve customers
- Money handling
Certification
- OSHA
- NFPA 70E
- Heartsaver Certification
- Arch Blast Safety
- Basic Safety Training for arch flash safety
- December 2024-present
Timeline
Shift Manager
Smoothie King
08.2023 - Current
Shift Manager
Burger King
12.2020 - 12.2023
Robotic Programming -
MIAT/UTI
High School Diploma -
Summit Academy
Some College (No Degree) - Astrophysics
Schoolcraft