Savannah Estrada
Colorado Springs,CO
Summary
Dynamic and results-driven professional with extensive experience at Taco Bell, excelling in customer service and inventory control. Proven track record in enhancing operational efficiency and team performance through strategic planning and effective training. Adept at building relationships and fostering a positive work environment, driving significant improvements in customer satisfaction.
Overview
10
10
years of professional experience
Work History
Shift Manager
Taco Bell Restaurant
11.2015 - 05.2017
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained new team members on operational procedures and customer service excellence.
- Managed inventory levels, ensuring adequate stock for peak service times.
- Implemented efficient workflow processes to enhance speed of service during busy shifts.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Monitored food quality and presentation, ensuring adherence to brand standards at all times.
General Manager
Taco Bell
09.2018 - 09.2019
- Oversaw daily operations to ensure efficiency and high-quality service delivery.
- Developed and implemented training programs for team members to enhance performance.
- Managed inventory levels, reducing waste through effective supply chain practices.
- Analyzed sales data to identify trends and optimize menu offerings for profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Overnight Stocker and Receiver
Walmart
05.2017 - 08.2018
- Stocked merchandise efficiently, ensuring timely availability for customers.
- Organized inventory in designated areas, maintaining cleanliness and accessibility.
- Operated pallet jack and hand tools to transport stock within the store.
- Assisted with receiving deliveries, inspecting products for quality and accuracy.
- Implemented improvements in stock placement for enhanced customer experience.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Monitored inventory levels, notifying management of shortages or discrepancies.
- Trained new staff on safety protocols and effective stocking techniques.
- Collaborated with team members to optimize stocking processes and workflow.
Kitchen Lead
Old Chicago Pizza
09.2020 - 09.2022
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Streamlined food preparation processes, enhancing efficiency and reducing waste.
- Trained new team members on operational procedures and kitchen equipment usage.
- Coordinated inventory management, ensuring adequate supply of ingredients for daily operations.
Shift Supervisor
Goodwill of Colorado
09.2022 - 01.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective customer service techniques.
- Implemented process improvements, enhancing operational efficiency and workflow.
- Managed inventory control, reducing waste through systematic stock assessments.
Assistant Store Manager
Goodwill of Colorado
01.2026 - Current
- Led daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members on store policies and procedures.
- Developed merchandising strategies to enhance product visibility and sales performance.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Oversaw scheduling and staff assignments to maintain adequate coverage during peak hours.
- Analyzed sales data to identify trends, inform decision-making, and drive promotional efforts.
- Enhanced customer engagement through community outreach programs and special events.
- Collaborated with management to develop training programs focused on employee development and retention.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Life Skills Alternative School
Colorado Springs, CO05.2014
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Store operations
- Hiring and training
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Strategic planning
- Relationship building and management
Timeline
Assistant Store Manager
Goodwill of Colorado
01.2026 - Current
Shift Supervisor
Goodwill of Colorado
09.2022 - 01.2023
Kitchen Lead
Old Chicago Pizza
09.2020 - 09.2022
General Manager
Taco Bell
09.2018 - 09.2019
Overnight Stocker and Receiver
Walmart
05.2017 - 08.2018
Shift Manager
Taco Bell Restaurant
11.2015 - 05.2017
High School Diploma -
Life Skills Alternative School