Felecia Winkelman
Wellington
Summary
Dynamic Shift Manager at ABC Fine Wine & Spirits with a proven track record in enhancing team performance and customer satisfaction. Skilled in inventory management and employee training, I effectively implemented promotional strategies that boosted sales visibility. Known for strong decision-making and fostering a collaborative work environment, I prioritize operational efficiency and quality assurance.
Overview
10
10
years of professional experience
Work History
Shift Manager
ABC Fine Wine & Spirits
Delray Beach, FL
09.2025 - Current
- Managed daily operations to ensure efficient store functionality.
- Trained and supervised team members on customer service best practices.
- Assisted in inventory management, ensuring stock levels met demand.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with management to optimize workflow processes for efficiency.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Suitekeeping Inspector
Homewood Suites in Salina
Salina, KS
05.2025 - 08.2025
- Conducted thorough inspections of guest rooms and common areas for cleanliness and maintenance adherence.
- Collaborated with housekeeping team to ensure compliance with quality standards and safety regulations.
- Identified and documented maintenance issues, coordinating with appropriate departments for timely resolutions.
- Assisted in implementing inspection checklists to enhance operational efficiency and accountability.
- Monitored inventory levels of cleaning supplies, ensuring availability for staff needs during peak times.
Front Desk Service Agent/ Night Audit
Best Western Butterfield Inn
Hays, KS
05.2023 - 02.2025
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Utilized hotel management software to maintain accurate reservations and guest information.
- Coordinated with housekeeping to uphold cleanliness standards in guest rooms and common areas.
- Assisted in training new staff on front desk procedures and customer service techniques.
- Monitored inventory of supplies, placing orders as necessary to ensure operational efficiency.
Assistant Manager
Wendy's
Hays, KS
03.2016 - 05.2023
- Assisted in developing and implementing operational strategies to enhance team performance.
- Coordinated daily schedules and resource allocation for optimal workflow efficiency.
- Trained new staff on company policies, procedures, and software systems.
- Monitored inventory levels, ensuring timely replenishment and accurate tracking.
- Implemented process improvements that streamlined operations and reduced delays.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Central High School
Salina, KS05-2009
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Inventory control
- Staff development
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Interpersonal skills
- Inventory controls
- Operations management
- Sales strategies
- Hiring and recruiting
- Equipment troubleshooting
- Supply ordering
- Team building
- Shift leadership
- Shift checklists
- Problem-solving
- Active listening
- Critical thinking
- Inventory management
- Teamwork and collaboration
- Time management
- Willingness to learn
- Multitasking and prioritizing
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
Timeline
Shift Manager
ABC Fine Wine & Spirits
09.2025 - Current
Suitekeeping Inspector
Homewood Suites in Salina
05.2025 - 08.2025
Front Desk Service Agent/ Night Audit
Best Western Butterfield Inn
05.2023 - 02.2025
Assistant Manager
Wendy's
03.2016 - 05.2023
High School Diploma -
Central High School