Summary
Overview
Work History
Education
Skills
Timeline
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Felecia Winkelman

Wellington

Summary

Dynamic Shift Manager at ABC Fine Wine & Spirits with a proven track record in enhancing team performance and customer satisfaction. Skilled in inventory management and employee training, I effectively implemented promotional strategies that boosted sales visibility. Known for strong decision-making and fostering a collaborative work environment, I prioritize operational efficiency and quality assurance.

Overview

10
10
years of professional experience

Work History

Shift Manager

ABC Fine Wine & Spirits
Delray Beach, FL
09.2025 - Current
  • Managed daily operations to ensure efficient store functionality.
  • Trained and supervised team members on customer service best practices.
  • Assisted in inventory management, ensuring stock levels met demand.
  • Implemented promotional displays to enhance product visibility and sales.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Collaborated with management to optimize workflow processes for efficiency.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Suitekeeping Inspector

Homewood Suites in Salina
Salina, KS
05.2025 - 08.2025
  • Conducted thorough inspections of guest rooms and common areas for cleanliness and maintenance adherence.
  • Collaborated with housekeeping team to ensure compliance with quality standards and safety regulations.
  • Identified and documented maintenance issues, coordinating with appropriate departments for timely resolutions.
  • Assisted in implementing inspection checklists to enhance operational efficiency and accountability.
  • Monitored inventory levels of cleaning supplies, ensuring availability for staff needs during peak times.

Front Desk Service Agent/ Night Audit

Best Western Butterfield Inn
Hays, KS
05.2023 - 02.2025
  • Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Utilized hotel management software to maintain accurate reservations and guest information.
  • Coordinated with housekeeping to uphold cleanliness standards in guest rooms and common areas.
  • Assisted in training new staff on front desk procedures and customer service techniques.
  • Monitored inventory of supplies, placing orders as necessary to ensure operational efficiency.

Assistant Manager

Wendy's
Hays, KS
03.2016 - 05.2023
  • Assisted in developing and implementing operational strategies to enhance team performance.
  • Coordinated daily schedules and resource allocation for optimal workflow efficiency.
  • Trained new staff on company policies, procedures, and software systems.
  • Monitored inventory levels, ensuring timely replenishment and accurate tracking.
  • Implemented process improvements that streamlined operations and reduced delays.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Central High School
Salina, KS
05-2009

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Inventory control
  • Staff development
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Flexible schedule
  • Interpersonal skills
  • Inventory controls
  • Operations management
  • Sales strategies
  • Hiring and recruiting
  • Equipment troubleshooting
  • Supply ordering
  • Team building
  • Shift leadership
  • Shift checklists
  • Problem-solving
  • Active listening
  • Critical thinking
  • Inventory management
  • Teamwork and collaboration
  • Time management
  • Willingness to learn
  • Multitasking and prioritizing
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills

Timeline

Shift Manager

ABC Fine Wine & Spirits
09.2025 - Current

Suitekeeping Inspector

Homewood Suites in Salina
05.2025 - 08.2025

Front Desk Service Agent/ Night Audit

Best Western Butterfield Inn
05.2023 - 02.2025

Assistant Manager

Wendy's
03.2016 - 05.2023

High School Diploma -

Central High School