Results-driven Retail Store Manager with proven expertise in customer service, sales leadership, and inventory management. Known for enhancing store performance and customer satisfaction through effective sales strategies and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Prime Communications LLC
Granbury, TX
03.2020 - Current
Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
Developed sales strategies to achieve revenue targets and enhance product offerings.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Executed marketing initiatives to drive foot traffic and increase brand awareness.
Collaborated with leadership on strategic planning for store growth and development.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Completed routine store inventories on a monthly basis.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members to maintain adequate staffing of 7 employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Sales Associate
Prime Communications LLC
Eastland, TX
03.2019 - 03.2020
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained knowledge of current promotions and sales to inform customer decisions.
Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
Organized merchandise displays to optimize product visibility and attract customer interest.
Cashier
Dollar General
Eastland, TX
09.2018 - 03.2019
Processed customer transactions efficiently using POS systems.
Ensured accurate cash handling and balanced registers daily.
Maintained clean and organized checkout areas to enhance customer experience.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Medical Office Assistant
Key Point Health Services
Catonsville, MD
06.2015 - 04.2017
Assisted healthcare providers with administrative tasks, enhancing workflow and patient care delivery.
Trained new staff on office procedures and software applications, fostering a knowledgeable team environment.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Parkville High School
Baltimore, MD
06.2015
Skills
Customer service
Strong multi-tasking
Problem-solving
Retail operations
Dependable and reliable
Sales leadership
Customer relations
Inventory management
Highly motivated
Friendly and outgoing
Scheduling
Goal setting
Accomplishments
Promoted to Retail Store Manager in only 12 months.
Supervised team of 8 staff members.
Successfully managed 4 store locations over 6 years.
Awarded Prime Pinnacle award for 2025, ranking in top 2% of sales.