Greeted, checked clients in and out, and provided new or current clients with information and assistances.
Daily checked each clients demographic, insurance, and charts to keep information current.
Verifying Insurance, collecting copays for billing, and responded to correspondence from insurance companies to verify coverage.
Verified and updated each client demographic and scheduling appointments based on client availability and clinician availability.
Managing electronic patient records under HIPAA guidelines to protect patient privacy and maintained current and accurate medical records.
Kept front office and waiting room cleaned and organized.
Rehab Assistant
Functional Pathways
08.2023 - 01.2024
Answered telephones and emails in a prompt manner, taking messages and transferring calls
Scheduled appointments for patients Physical Therapy and Occupational Therapy
Handled evaluations for new patients
Handled mail, email, fax
Purchased office supplies
Opened and closed the office every day.
Customer Service Representative
Valor Global
01.2023 - 07.2023
Communicated & resolve customer's concerns regarding their DES accounts
Managed customers' sensitive information, and provided assistance with government programs
Maintained a positive attitude and calmly responded and handled customer's complaints.
Caregiver Associate
Alpine Way Continuing Care Community
06.2022 - 12.2022
Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service
Utilized charts and software to document patient's daily.
Fleet Response Specialist
TaskUs
03.2021 - 06.2022
Assessed and analyzed real world and simulated situations to support vehicle operations in the field
Maintained detailed documentation/tracking of vehicle progress
Effectively communicated with peers and Fleet teams to maintain up to speed.
Behavioral Health Tech
Arizona State Hospital
08.2020 - 03.2021
Carried out individual treatment plans prescribed by medical professional teams
Obtained and documented daily patient vitals, establish rapport & build therapeutic relationships
Worked closely with nurses to follow doctors orders in accordance with OSHA and HIPAA guidelines.
Education
Medical Assistant -
Phoenix College
Phoenix, AZ
05.2027
High School Diploma - undefined
Continental Academy
Miami, FL
01.2022
Skills
Analysis & research
Data processing
Google & Microsoft efficient
Active Listener & Learner
Healthcare Caregiving
Appointment Scheduling
Records Management
Insurance Verification
Team player
References
Heather Smith, Family Friend, 480-489-1195
Alliyah Culley, Mentor, 480-462-8250
Lydia, Supervisor, 623-330-8876
Timeline
Medical Receptionist
A.R.I.S.E Community Solutions
02.2024 - Current
Rehab Assistant
Functional Pathways
08.2023 - 01.2024
Customer Service Representative
Valor Global
01.2023 - 07.2023
Caregiver Associate
Alpine Way Continuing Care Community
06.2022 - 12.2022
Fleet Response Specialist
TaskUs
03.2021 - 06.2022
Behavioral Health Tech
Arizona State Hospital
08.2020 - 03.2021
Medical Assistant -
Phoenix College
High School Diploma - undefined
Continental Academy
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